Applications Support Analyst
Accomplished Customer Support/IT Professional and Computer Programmer/Analyst eager to utilize technical proficiencies and dynamic project management skills toward supporting customer care and technical help desk operations of a progressive local health care organization Motivated, solutions-focused customer care/technical support representative and computer programmer/analyst with effective verbal/written communication skills and excellent interpersonal relations background
*11+ years experience providing outstanding customer/partner software support and logistics for large local software company
*Exceptional organization, prioritization, time management and multitasking skills
*Proven ability to apply skills and experience to new responsibilities and professional settings
*Skilled at providing comprehensive system analysis/design and full development lifecycle project management
*Hands on experience leading all stages of system development efforts, including requirements definitions, design, documentation, testing, troubleshooting and support
*Notable success in participating, planning, analyzing and implementing solutions in support of business objectives
Microsoft Windows, Microsoft Office (Outlook, Word, Excel, Power Point, Publisher, Access) COBOL/400, RPG/III, 0S/400 CL, C++, PASCAL, IBM Assembler, BASIC
IBM OS/400, OS/2, Microsoft Windows, MS-DOS, Novell Netware, Macintosh, UNIX, VAX/VMS, Merritts
IBM AS/400 & System 36, UNIVAC 1100/System 80, IBM PC & Compatibles, Macintosh PC, numerous printers (IBM, Hewlett Packard, Epson)
IBM Client Access/400, Program Development Manager, Data Description Specifications, Source Entry Utility, Screen Design Aid, Query/400, DS2 Asset Depreciation, Microsoft Office (Word, Outlook, Excel, Access, Power Point, Publisher)
Database, accounts payable, accounts receivable, general ledger, asset depreciation, inventory, order processing, billing/invoicing, payroll
Provided software product and technical support to affiliated customers/partners while receiving incoming phone calls, solving internal technical issues, and tracking/researching orders through logistics process to mutual resolution.
Tested and improved new User Acceptance Test (UAT) order entry/invoicing system as specified by IT department and customer care project team during retirement of obsolete system.
Scanned partner/customer computer software license agreements to allow for long-term electronic storage of bulk hard copy documentation.
Assembled accounting software modules as required to stock inventory and fulfill demand while maintaining inventory integrity.
Pulled, packaged and labeled invoiced customer and partner software orders in designated areas in preparation for shipping.
Shipped orders via United Parcel Service and Federal Express according to daily invoices and required shipping methods using computer manifest.
05/1996 to 07/1996
Computer OperatorPioneer Mutual Life Insurance Company Interim Personnel － Fargo, ND
Strategically planned, coordinated and facilitated timely submittal and release of jobs from IBM 4381 mainframe computer console to meet critical daily cycle schedules.
Operated IBM 3203 half-inch open reel magnetic tape machines during regular backup, restore and offloading procedures while supporting strict disaster recovery plan.
Performed PC operations on Novell Local Area Network, including scheduling mainframe job runs and downloading selective files.
Delivered printed status and summary reports to associated departments as produced by scheduled job runs.
Solved reported PC network problems and answered technical requests of end users as they arose in various departments.
11/1995 to 01/1996
Computer Programmer/AnalystInterstate Payco Seed Company Interim Personnel － West Fargo, ND
Developed and implemented COBOL and CL (Control Language) programs on IBM AS/400 system through ClientAccess/400 functions to gather and process fiscal year-end asset depreciation information for controller.
Modified existing programs, and wrote new batch and interactive programs to solve end user problems and meet changing requirements.
Designed and improved system menus and screens for use in interactive processing applications.
Scheduled regular meetings with financial accountants and controller to discuss progress on newly developed fiscal year-end asset depreciation applications, programs and reports.
Education and Training
Associate of Applied Science: Computer Programming/Computer Information Systems, Data CommunicationsNorthwest Technical College － Moorhead, MNComputer Programming/Computer Information Systems, Data Communications 3.51/4.0 Graduated with academic honors
A.A.S. degree: Computer Science/Computer Information Systems Mass Communications/Television BroadcastingMoorhead State University － Moorhead, MNComputer Science/Computer Information Systems Mass Communications/Television Broadcasting Completed 42 credit hours of Mass Communications/Television Broadcasting minor coursework
*Completed 69 credit hours of required liberal arts coursework
accounting software, accounts payable, accounts receivable, arts, IBM AS/400, backup, BASIC, billing, Broadcasting, Business Solutions, C++, CL, COBOL, COBOL/400, oral communications, Hardware, controller, credit, customer care, data communications, Database, Database management, disaster recovery, documentation, economics, Epson, financial, financial accounting, general ledger, Great Plains Software, Hewlett Packard, IBM, IBM Assembler, IBM Client Access, System 36, maintaining inventory, inventory, invoicing, Local Area Network, logistics, Macintosh, Macintosh PC, mainframe, meetings, Access, Excel, Microsoft Office, Outlook, Power Point, Publisher, Microsoft Windows, Word, MS-DOS, network, networking, Novell, Novell Netware, Operating Systems, order entry, OS/2, OS/400, PASCAL, payroll, IBM PC & Compatibles, printers, Program Development, Programming, progress, property management, Express, receiving, report writing, researching, RPG/III, scheduling, shipping, statistics, technical support, phone, Television, UNIX, Utilities, VAX/VMS, year-end
Pioneer Mutual Life Insurance Company Interim Personnel
Interstate Payco Seed Company Interim Personnel
Northwest Technical College
Moorhead State University
Job Titles Held:
Customer Technical/Product Support
Associate of Applied Science : Computer Programming/Computer Information Systems, Data Communications A.A.S. degree : Computer Science/Computer Information Systems Mass Communications/Television Broadcasting
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