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Manager Resume Example

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MANAGER
Summary

Skilled Manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Contract development and management
  • Issue and conflict resolution
  • Capital improvement planning
  • Key accounts and territory management
  • Project management
  • Customer service and satisfaction driven
  • Sales Professional
Experience
Cabana Man Beach Service Inc. | Santa Rosa Beach, FLManager03/2016 - Current
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Oversaw personnel recruitment, performance and scheduling.
  • All day Customer service in person, over the phone, and by website.
Florida Fish And Wildlife Conservation Commision | Lynn Haven, FLState and Federal Game Warden/Police Officer10/2014 - 02/2016
  • Reviewed and evaluated evidence to determine validity and admissibility for court hearings.
  • Liaised between legal staff and law enforcement agencies to foster efficient communication.
  • Successfully processed hundreds of tips while receiving information and initiating investigations for speedy resolutions.
  • Boosted community safety by performing motor vehicle accident investigations including DUIs and fatal crashes while conducting field sobriety tests at DUI checkpoints.
  • Improved community safety by conducting field sobriety tests and investigating DUIs and vehicle accidents.
  • Interviewed, questioned and conducted undercover surveillance operations.
  • Promoted community outreach initiatives by developing initial school crisis and safety plan.
  • Organized and recorded facts to prepare incident reports.
  • Wrote reports on arrests made, activities performed and unusual incidents observed.
  • Wrote detailed arrest and accident reports.
  • Diffused tense situations by remaining calm.
  • Investigated vehicular or roadway-related accidents, assisting persons involved and notifying additional authorities as necessary.
  • Patrolled designated districts in patrol cars, on bicycles and on foot.
  • Responded quickly to dispatch, taking appropriate action at crime and disaster scenes.
  • Cultivated working relationships with school staff and students to build trust and communication.
  • Searched vehicles, buildings, homes and property for evidence and stolen property.
  • Investigated criminal and traffic offenses.
  • Issued warnings and citations for traffic violations.
  • Directed traffic during emergency and congested situations to promote public safety and facilitate vehicular flow.
  • Conducted covert, undercover investigations to uncover ongoing crimes and crimes in progress.
AT&T | Panama City, FLSales Consultant11/2007 - 09/2010
  • Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Expanded network by attending industry events, identifying and pursuing leads and establishing rapport with new clients.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Retained customers by addressing and resolving concerns in knowledgeable and speedy manner.
  • Achieved or surpassed sales quotas by as much as 110%.
  • Provided training on appropriate product selection.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Offered product and service consultations and employed upselling techniques.
Education and Training
Troy University | Troy, ALBachelor of Science in Psychology05/2010
Troy University | Troy, ALMinor in Photography in Photography05/2010
Tallahassee Community College | Tallahassee, FLLaw Enforcement Officer Training in Law Enforcement04/2015
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Resume Overview

Companies Worked For:

  • Cabana Man Beach Service Inc.
  • Florida Fish And Wildlife Conservation Commision
  • AT&T

School Attended

  • Troy University
  • Tallahassee Community College

Job Titles Held:

  • Manager
  • State and Federal Game Warden/Police Officer
  • Sales Consultant

Degrees

  • Bachelor of Science in Psychology
    Minor in Photography in Photography
    Law Enforcement Officer Training in Law Enforcement

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