An accomplished, and flexible manager with over 25 years Restaurant Management experience. Able to move and adapt to all areas of restaurant management, and operation. Dedicated to achieving profitability and delivering outstanding customer service. An extremely reliable professional, with exceptional analytical, organizational, and people skills. Highly dependable, with strong personal ethics and integrity. A highly organized team-builder, recognized as a strong and effective leader. Works well under pressure and deadlines, with an excellent track record in budgeting, and decreasing costs, while expanding business operations. Familiar with budgets and P&Ls.
05/2014 to 10/2017
ManagerGolden Corral － Mobile, AL
Provided onsite training for newly hired manager candidates
Scheduled and directed staff in daily work assignments to maximize productivity, and operational objectives
Developed and maintained exceptional customer service standards
Exhibited a thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
Communicated,and used strong interpersonal skills to establish positive relationships with guests and employees
Monitored multiple databases to keep track of company inventory
04/1997 to 04/2014
ManagerApplebees Grill & Bar － Mobile, AL
Prepared, cooked and presented food, quickly and efficiently, meeting company standards
Managed all kitchen-related office administration and third-party contractors
Recruited, interviewed, hired, trained, and managed staffing
Devised, and implemented a strategy to meet goals and objectives on a daily basis
Ensured kitchen staff complied with health, safety, and hygiene standards
Regularly inspected all equipment to ensure safe operation
Managed labor hours and food cost/waste ratio, according to budget
Displayed strong leadership skills by maintaining communication, and rallying staff during heavy shifts, resolving conflicts, and identifying solutions to problems quickly.
Excellent performance evaluations
06/1995 to 03/1997
Produce ManagerNorth Charleston, South Carolina
Managed and maintained correct staffing levels.
Ordered produce, maintained product on shelves, and provided customer service.
staffing/training & development
Received top 5 store honors in 2016 for outstanding P&L, and manager training
Numerous "TOP TEN MANAGER OF THE MONTH" honors.
Organized and oversaw charitable community projects, such as CAMP CORRAL, for children of wounded, disabled, and fallen veterans
Achieved EMERALD CLUB status for cutting labor by 2%
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Companies Worked For:
Applebees Grill & Bar
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