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MANAGER
Summary

Manager of Information Technology


Versatile Information Technology Professional with 10+ years of experience in configuration, installation, upgrade, maintenance, integration, support and monitoring of business critical applications, systems, and networks in Windows and virtualized environment. Strategic thinker who identifies opportunities and leverages technology to enhance competitive advantage. Proven leader, problem solver, and strategist with a talent for grasping new technologies and adapting to high-pressure and mission critical situations.

Highlights
  • Team Player
  • Dedicated
  • Trustworthy
  • Cisco Wi-Fi, Switching, Routing
  • Aruba Wi-Fi
  • WAN Optimization
  • Nomadix Solutions
  • Windows XP, Windows 7, Windows 8
  • Active Directory
  • Seatel\Orbital Antennas
  • VOIP
  • Xerox Printers
  • Cost Analysis
  • Cloud Computing
  • CRM
  • Windows Server 2003\2008\2012


Network configuration and support

Exceptional troubleshooter

Data visualization

Desktop and laptop expert

Systems design

Fluent in [Language]

Active Directory

VMWare experience

Data connectivity

VoIP knowledge

Cloud computing

Wireless security specialist

Self-starter

New technology and product research

CPU, RAM and hard drive performance testing

IT security policies

Storage management

Disaster recovery environments


Accomplishments

Spearheaded and led a major network installation and upgrade project.Spearheaded the formation of an Internal Systems User Group to exchange ideas and information between the IT department and other departments.Managed and maintained a LAN running on 6 switches.Served as Network Administrator for department's LAN consisting of approximately 150 workstations, 2 servers and [Number]Oversaw IT support for [Number] servers, [Number] users and [Number] desktops and laptops. test-lab systems.

Experience
Manager01/2013 to CurrentWhetstone Partners LLCMiami, FL
  • Whetstone Partners LLC is a financial services provider focused on helping to solve the cash flow needs of our small business customers.
  • Information Technology Managing a team of 2 technicians and assuring Business Continuity on a daily basis.
  • Saved the company $48,000 by migrating our 3 separate VOIP servers to 1 dedicated FCS server using Fonality phone Systems.
  • Provided Level 3 and Infrastructure support for VM Servers, Switches, Routers, and Firewalls in a Cisco Environment.
  • Responsible for the administration of Windows Server 2008/2012, including Active Directory, DNS, DHCP, and for the configuration of group policies, account management, permissions, access rights, and universal security groups.
  • Managed our Velocify CRM, Five9 Softphone systems, Xerox Business Class printers, Google Apps for Business (200+ users), Fileshare server, Freshdesk Ticketing System, Cisco Meraki Wireless Access Points, Workstations, IP Camera Systems, ADP Time Clock system.
  • Managing Website and Domain hosting such as Rackspace, GoGrid and Godaddy.
  • Designing Network Diagrams as well as Telephone System Diagrams using Visio.
  • Cost Analysis and Control of all IT expenses.
Onboard Product Support Technician II01/2007 to 01/2013MTN SATELLITE COMMUNICATIONSMiramar, FL
  • Leading global provider (85% market share) of communications, connectivity, and content services to remote locations(primarily the maritime, aviation, and government markets) around the world via satellite.
  • Providing Daily Level II Support for I-Café and Wi-Fi Deployments on 165 Cruise Ships around the world.
  • Responsible for Installation and configuration of I-Café workstation's, Network Infrustructure in a Cisco Enviroment including Managed switches, Router's, Wireless controller's, and Access points.
  • Installed and provided support for Layer 2 and Layer 3 devices such as Windows server's, Vmware enviroment's, Nomadix DHCP server's, Riverbed and Bluecoat WAN optimization server's, Aruba Wireless systems.
  • Adhering to Help Desk Standards.
  • Providing the Top Tier Customer Support Created Documentation to assist Level 1 technitions in troubleshooting common issues which would decrease ticket resolution times by atleast 50%.
  • Installed and configured the entire Wireless Infrastructure on the Bimini Superfast Cruise Ship using Aruba wireless Controller's , access points and Cisco switching.
Support Technician01/2005 to 01/2007Hardsoft SolutionsMiami, FL
  • HardSoft Corporation, and since 1988 we've been selling, servicing and providing the industry's best solutions for everything from reliable large-scale servers to rugged laptop computers.
  • and the hardware and software to keep your data safe.
  • We take your computing integrity and security as seriously as you do.
  • That's why we call ourselves "Your Systems Integration Partners." Troubleshoot various issues on desktop computers and laptops.
  • Maintained, installed, and upgraded hardware and software issues using Windows XP and 2000 operating systems.
  • iPod\Desktop\Laptop Repair, Maintenance, and Assembly.
  • Inventory management.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Installed motherboards, processors, RAM and graphics cards.
  • Performed diagnostic tests and repaired malfunctioning hardware and software.
Education
High School Diploma2006Coral Park Senior High SchoolMiami, FL, USA
High School Diploma
Skills

A+, account management, Active Directory, ADP, cash flow, CCNA, Cisco, hardware, content, Controller, Coral, Cost Analysis, Cost Analysis and Control, CRM, Customer Support, Designing, DHCP, Documentation, DNS, financial, Firewalls, government, Help Desk, Information Technology, Inventory management, IP, laptop computers, laptops, Managing, market, Access, Windows 7, Windows 8, 2000, Windows XP, Network, operating systems, Optimization, phone Systems, Camera, policies, Printers, Router, Routers, Routing, selling, Servers, Switches, Systems Integration, Team Player, Telephone, Troubleshoot, troubleshooting, Visio, VM, VOIP, Website, WAN, Windows Server

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Resume Overview

Companies Worked For:

  • Whetstone Partners LLC
  • MTN SATELLITE COMMUNICATIONS
  • Hardsoft Solutions

School Attended

  • Coral Park Senior High School

Job Titles Held:

  • Manager
  • Onboard Product Support Technician II
  • Support Technician

Degrees

  • High School Diploma 2006
    High School Diploma

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