Manage a team of three software engineers to design, build, and support innovative technologies to provide over 150 end users the best systems and workflows to create and deliver compelling content to television, web, and mobile properties Mentored direct reports, fostering a trusting relationship, encouraging and facilitating continuing education, and advised them on career growth Effectively interacted with non-technical business partners, and upper level management.
Increased the stability of large-scale production critical systems and workflows by 30%, from a ~70% success rate to over 99% over the course of 6 months.
This was accomplished by implementing a focused support methodology and a comprehensive monitoring solution.
Developed automated workflows to ingest video from third parties directly to weather.com: Reduced number of interaction points to onboard a new partner from 5 to 1 Increased the speed of delivery by 90%, from 30+ minutes to 3 minutes Eliminated the need for any user intervention; previously requiring two people.
Business Analyst January 2013 to June 2014Surgical Information Systems
Led a team of three in charge of product management and development of analytics dashboards to deliver actionable information for hospital decision makers, adding over a million dollars to the bottom line due to staffing optimizations and material cost analysis at some hospitals Completely redesigned the UI based on research derived personas so that different types of users could quickly find the information and insights relevant to them.
Developed a fully detailed business plan to deploy analytics solution as a SaaS offering.
Built a Business Intelligence product for the ambulatory surgery market from the ground up, including performing market research, roadmap development, the reverse engineering of SQL databases, and the design and development of analytical metrics and data visualizations Designed and developed BI solutions including capitalization and amortization, RFC analysis, and project and productivity dashboards for internal stakeholders.
Systems Engineer December 2010 to January 2013Surgical Information Systems
Worked as member of a small team to maintain and implement new systems and applications In charge of all SaaS applications including mobile device management and Office 365 Managed Microsoft centric systems including Microsoft Exchange, Active Directory, DNS & DHCP, Windows Server (2003-2012), SQL Server, and configuration management via SCCM Administered a complex VMWare virtual environment Maintained and expanded on-site network including Watchguard firewalls, Cisco routers, switches and WAPs, and a Cisco IP phone system.
Education and Training
Bachelor of Arts : Cognitive Science Psychology, Linguistics, and Artificial Intelligence, July, 31 2010The University of GeorgiaCognitive Science Psychology, Linguistics, and Artificial Intelligence
Active Directory, BI, Business Intelligence, business plan, Cisco, Cisco routers, com, configuration management, content, cost analysis, databases, delivery, DHCP, DNS, firewalls, IP, market research, market, Microsoft Exchange, Office, network, phone system, product management and development, research, SQL, SQL Server, staffing, surgery, switches, television, video, Windows Server