Contagious energetic passion driving the customer experience. Excellent
interpersonal communication skills while promoting referenceable relationships.
Strong negotiating and closing skills, persuasively communicating compelling
value propositions maintaining superior client retention rates.
Fortune 500 company management
Friendly and cheerful
Team building expert
Proven sales track record
Analytical problem solver
MS Office proficiency
Handled the highest volume account in assigned territory.Improved customer retention in [year] by [number]% from the previous five years.Managed a successful sales team of [number] members who consistently exceeded sales goals by [number]% each month.
MANAGERJan 2012 to Jul 2015 ASPECT SOFTWARE, INC － LOMBARD, ILManaged a regional sales staff of [number] members.
Managed a $[amount] sales portfolio.
Managed an 11-person software sales team responsible for the Americas region, generating more than $175M in annual recurring subscription (retention/renewal) on premise and SAAS products, driving user adoption leading to increased sales for the call center, unified communications market, including Workforce Management, VOIP, IVR, and Inbound/Outbound phone systems.
Contributor creating competitive analysis against Avaya, Cisco, Genesys and I3.
Utilized the information gathered to build value propositions and enhance objection handling criteria.
Customer advocate in being a key member of the executive-level escalation team to manage strategies and tactics for de-escalating customer accounts, providing impactful win resolutions increasing customer satisfaction.
Trained and coached subscription (retention/renewal) sales team members in achieving top sales performance.
Created predictive models and strategies in developing subscription (retention/renewal) sales department annual operating plans; managed sales goals, forecasts and budget accuracy to plan on a quarterly and annual basis.
Notable Accomplishments: Achieved 103%, 103%, and 100% of sales quota during 2012, 2013, and 2014 respectively.
Grew subscription (retention/renewal) sales by $12M in 2014.
Prior to Salesforce implementation, designed a customized forecasting system utilizing excel increasing accuracy by 25% leading to a deviation of 2% from week 1 forecast to end of quarter result.
Drove successful sales campaigns resulting in a year over year increase in product training and customer acceptance in joining the referenceable account program, reducing service desk call volume.
Increased multi-year subscription (retention/renewal) sales over 100% from $9M a year to $18M.
Increased on-time subscription (retention/renewal) sales rate to 95% from 60%, greatly improving cash flow.
Achieved 3% cumulative savings on pre-existing contracts through renegotiations, resourcing, and redesign by reducing original sale discounts, resulting in increased subscription (retention/renewal) sales providing $5M in additional annual revenue.
Increased account subscription (retention/renewal) sales rate to 98% in 2015 from 90% in 2011 by effectively leveraging forecasting methods and improving sales team selling skills.
Played an integral role during the implementation of Netsuite.
Identified and documented current and future state solutions, as well as numerous process improvements.
SR. SUPPORT ACCOUNT MANAGER / CUSTOMER SUCCESS MANAGERApr 2005 to Jan 2012 ASPECT SOFTWARE, INC － LOMBARD, IL