Versatile Manager trained in multiple aspects of hospitality and sales who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of restaurants and an unsurpassed worth ethic.
Exceptional Time Management Skills
Employee Management, Scheduling, Coaching and Leadership Skills
Accounts Payable/Receivable and General Bookkeeping
Human Resource Mangement
Inside/ Outside Sales
Food Safety, Serve Safe Certification
Inventory Maintenance, Procurement, and Cost Control
Strong Computer Skills ~ MS Office, Internet, Social Networks
Ability to meet and exceed customer expectations in all areas with a proactive approach and an experienced background in customer relations.
High School Diploma:General Studies,1998NOBLE High School － Berwick, ME
Certificate of Completion:Business Management,1998Somersworth Vocational School － Somersworth, NH
Manager, 08/2016 to CurrentGreat American Dining - Lake House Grill, The Common Man － Meredith, NH
All Front of the house management responsibilities including: Scheduling, employee management, customer service, ordering of supplies, labor and financial analysis, product quality assurance and analysis.
Maintaining and achieving restaurant objectives by contributing information based on analyzing past and current data with consideration of current market trends.
Responsible for enforcing company policies and coaching or counseling employees as necessary.
Maintaining a mentor program to help ensure continuous training of current and new employees.
Adhering to all state and federal guidelines for food safety, employee safety, and human resource management.
Monthly safety inspections and management of a safety committee which reduces Worker's Compensation rates by 15% company wide.
Executive Chef, General Manager, 02/2014 to 08/2016Voyageur Lounge at the Inn of Acadia － Madawaska, ME
Employee management, recruiting, hiring, and termination.
Food and liquor cost control and analysis
Food and Liquor inventory, ordering and selection of all products and vendor relations.
Procurement and adherence of all state licensing.
Menu creation, design, cost analysis and implementation.
Participation and planning of all trade shows and marketing.
Planning, preparation and execution for all events and weddings including sales, design and planning.
Planned and coordinated all catering and food services for the International Acadian Congress which was the first international festival ever held by the United States. We served 5000 meals in a four day period.
Increased Sales by 400%, lowered payroll expenses by 5% and food cost by 7% within one year.
Maintained a five star rating on Travelocity.com for two years.
Owner, Executive Chef, 11/2009 to 02/2014Custom Cake Café － Fort Kent, ME
Scheduled and directed staff in daily work assignments to maximize productivity.
Procurement of all state licensing and board of health requirements.
Inventory maintenance and general bookkeeping.
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Wedding and event design, planning and execution in all aspects from vendor assignment, menu planning, wedding cakes and food production while staying within client's budget and exceeding their expectations.
Office Manager, 02/2004 to 02/2009Berry Tree Service － Swampscott, MA
Responsible for accounts payable/receivable,
Managed Schedules, organized office functions and oversaw daily operations of office with 25 employees
Developed a paperless environment by implementing online system to manage data, process orders and integrate systems to reduce labor costs by 18%
Design of all sales and marketing material.
Trade show planning, design and set up as well as organization and planning of all company meetings, outings and events.
Inside / Outside Sales, 02/2001 to 02/2004Certified Parts Warehouse － Exeter, NH
Maintaining a current customer database and procuring new clientele through phone, e-mail and trade shows.
Executed between 45-80 daily cold calls to top level executives to increase client base.
Exceeded targeted sales goals by 23%
Sales of service parts and maintenance of large accounts such as IBM, Compaq, Digimarc, 4G Data Systems, and Polariod.
Quoted prices, credit terms and other bid specifications, as well as negotiation of prices, terms of sales and service agreements.
Continuous 24 hour maintenance of these large accounts as they serviced the NYSE.
Played a vital role in the design and ordering of marketing materials for trade shows and customer relations.