Patient Advocate Supervisor in the Patient Experience Department at CVPH Medical Center and Alice Hyde Medical Center. Leadership Role with responsibilities throughout the hospital and extended network hospitals. I was one of two individuals who developed and implemented a Patient Experience department at CVPH and Alice Hyde Medical Center. I work closely with our Associate Vice President of Quality, Director of Risk Management, and the Director of Patient Experience to provide patient centered care.
Critical Care Charge Nurse and Preceptor for new hires. Four years experience maintaining a critical care floor including: Intensive Care and Progressive Care.
Critical Care Registered Nurse at University of Vermont Health Care Network, CVPH. Five years of critical care nursing experience at the bedside. Currently in a leadership at CVPH as the Patient Advocate Supervisor, working with each unit in the hospital.
A Bachelors degree in Clinical Psychology from Suny Plattsburgh. Developed skills in many different areas such as clinical research, evidence based practice, maintaining a respectful work environment, organization, accountability, empathy, and valuing interactions with diverse populations. Practiced as research assistant, and teaching assistant 2006-2008.
Manager: Zoe Noble Clothing and Accessories Lake Placid, NY 2006-2010. Managing a staff, scheduling, billing, inventory, communication with customers, suppliers, and upper management.
3.7 cumulative GPA
Developmental Clinical Psychology, Abnormal Psychology, Sociology of Addiction
Research assistant: Developmental Clinical Psychology 2006-2008:
Teaching Assistant: Introduction to Clinical Psychology: 2006-2008
Pediatric Advanced Life Support (PALS) 2016-2020
Advanced Cardiac Life Support (ACLS) 2013-2020
Registered Nurse (RN) 2012-2020
Basic Life Support (BLS) Certification 2011-2020
Effective communication between customers, staff, and upper management
Ability to adjust and adapt to new changes required
Able to address conflicts and come to resolutions
American Association of Critical Care Nurses (AACN)
The Beryl Institute
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