RESULT ORIENTED LEARNING AND DEVELOPMENT SPECIALIST MOTIVATED TO LEVERAGE EDUCATION AND EXPERIENCE TO CONTRIBUTE TO YOUR ORGANIZATION'S LEARNING SOLUTIONS. RELATED SKILLS Self motivated Collaborative Innovative Highly developed interpersonal skills Detail oriented Effective communicator Exceedingly organized Training & Development Program/ Project Management HR Policies & Procedures Orientation & On-Boarding Employee Relations Employee Development Performance Management Compensation & Benefits Employment Law Recruitment & Retention
Manager Associate Trainer by District Manager
played a vital role in the training and mentoring managers within the Mid Ohio Market.
Assisted in all three phases of the Washington Mutual conversion, coaching and training teams in Oregon, Florida, and California.
Hands on experience dealing with HR related systems, such as PeopleSoft, Manager Connection, Taleo (Manager WebTop), CompConnect, and the Leaves Processing website.
Learning and Development Specialist IIIJul 2009 to Current JP MORGAN CHASE CCB Learning Solutions － Columbus, OH
Responsible for leading training solutions for key national projects and developing new hire training solutions for branch job roles (5,500 branches, 50,000 employees).
Solely accountable for managing these key projects/programs from analysis to evaluation.
Determined training goals and objectives, presented to senior management to obtain approval on key projects, wrote and developed training outlines and storyboards, and provided direction to developers.
Made improvements of existing training to enhance the overall training experience for the learner.
Improved the quality of the training (effectiveness and accuracy) to ensure it is relative to the branch work environment.
Regularly met with training managers and trainers to ensure they were updated on changes, evaluated training results, and responded to feedback from branch employees.
Key Results: Experience managing a variety of training programs, including Teller New Hire, Teller Express for Personal Bankers, Assistant Branch Manager II, Customer Experience, Branch Security/Robbery, Leadership, and Human Resources.
Led the successful redesign efforts of the Teller New Hire Program (new-hire orientation, classroom, and e-learning).
Including, analysis, design, development, implementation, and evaluation of each.
Training content included products, systems, sales, policies and procedures, compliance, security, fraud, and customer service.
Led the analysis, design, development, implementation, and evaluation of customer experience training to both new-hires and existing employees.
Training consisted of one day of classroom for new-hires and a four hour workshop for existing.
Introduced Retail Training to the use of an Interactive Learning Map and Video, a first for Retail Training.
Solely responsible for the analysis, design, development, implementation, and evaluation of all branch security/robbery and human resources related training.
This consists of 8 branch security courses and 24 HR related courses.
Established a Management/Leadership page on Retail Training's Manager Center to house Interviewing and Onboarding material, Performance Management documentation, and Coaching and Development resources.
Assistant Branch ManagerDec 2007 to Jul 2009 JP MORGAN CHASE AVP － Columbus, OH
Solely responsible for the operational controls, processes, and audits of the branch.
Responsible for all aspects of operations; including ensuring satisfactory audit ratings; managing critical operational metrics to minimize risks and losses; maintaining high standards for cash control, monetary transaction, security, and account opening activities; ensuring the entire branch staff is trained and follows policies and procedures; and operating within the guidelines of Chase's Code of Conduct.
Additionally, regularly partnered with the Branch Manager in the sales management of the branch and communicated branch performance with the team.
Key Results: Played a key role in ensuring the successful opening of the Upper Arlington New Build Branch in October 2008.
Personally conducted the recruiting, interviewing, hiring, and on boarding, and orientation for all branch personnel.
Received satisfactory audit ratings: April 2008 and March 2009.
Demonstrated leadership abilities by administering daily huddles, weekly operations meetings, and conducting monthly one-on-one meetings to recognize success and drive results.
Education and Training
Bachelor of Science (BS), Human Resource Management Business ForensicsFRANKLIN UNIVERSITY － Columbus, OHGPA: Graduated - Magna Cum LaudeHuman Resource Management Business Forensics Graduated - Magna Cum Laude
Association for Talent Development (ATD)
Society for Human Resource Management (SHRM)
Columbus Young Professionals (CYP)