High-performing Business Manager with over 20 years of solid leadership experience managing all levels of staff, projects, programs and departments. Technically-savvy with outstanding relationship building, training and presentation skills. Exceptional leader talented at:
Understanding dynamic market forces
Analyzing critical indicators of performance
Providing financially responsible management
Establishing clear strategic and tactical
Ensuring high degrees of customer satisfaction essential to business
Exceptional interpersonal communication
Fearless in pursuit of excellence
Staff training and development
Conflict resolution and negotiating
Change Management theory
Manager, 05/2013 to Current Macpage, LLC – South Portland, ME
Providing Business Management Advisory services to clients focused on Strategic Management, Operations Management, Personnel Optimization, and Business Intelligence.
Created new revenue stream by developing new Strategic Business Management Consulting line within a traditional Accounting firm.
Partnered successfully with
Executive teams to conduct baseline assessments of financial, business,
and operations risks, as well as implementation of actions to address
Strengthened company's business
by linking together strategy formulation with tactical action plans.
Implemented innovative programs
to increase employee loyalty and reduce turnover.
Trained, coached and mentored
key staff to ensure smooth transition into critical positions.
Independent Consultant, 08/2011 to 04/2013 MJK Consulting Services
Provided executive coaching services to key Executives.
businesses with implementing HR best practices that translate into understandable and consistently implemented policies and procedures
Developed key metrics dashboards that allowed clients to make informed decisions.
Created analytical tools to assist clients in activities such as identifying risks, business opportunities to pursue, candidate selection criteria for critical job postings.
Director, Insurance and Claims Management, 01/2007 to 01/2011 Delhaize America – Scarborough ME
Served as Director of Insurance & Claims Management responsible for $160M+ financial exposure in Workers' Compensation, General Liability, Disability and Insurance Programs across seventeen states for Hannaford, Food Lion and Sweetbay grocery banners.
Successfully consolidated multiple claims offices into a streamlined integrated unit utilizing common electronic tools with standardized policies and procedures.
Mitigated financial risks in two years through restructure of claims organization, thereby reducing amount of reserve set aside by the corporation.
Master of Science: Social Work, 1988 University of Texas - Arlington
Social Work coursework focused on large systems change, social research, and statistical analysis.
Graduated with honors
Bachelor of Science: Social Work, 5 1985 Texas Christian University - GPA: Magna Cum Laude,
Phi Beta Kappa
Social Work, with special emphasis on social work in health care settings.
Graduated Magna Cum Laude
Phi Beta Kappa
1994 - 2007 Bath Iron Works, A General Dynamics Company, Bath, ME Served as Manager of several key HR departments including Benefits, Health & Wellness, FMLA and Healthcare Strategy; Talent Acquisition, Training & Organizational Development.
Additional experience in Strategic Planning, Business Management, Risk Management and Labor Negotiations.
1993 - 1994 Mid-Maine Medical Center, Waterville, ME 1991 - 1993 Scripps Memorial Hospital, Encinitas California In both hospitals, served as Rehabilitation Social Worker / Discharge Planner / Case Manager for Physical Medicine and Rehabilitation units.
1988 - 1991 Hospital Corporation of America, HCA Medical Plaza Hospital, Fort Worth, TX Served as Director of Comprehensive Rehabilitation Center and Comprehensive Stress Management Psychiatric Unit, with responsibilities for broad based interdisciplinary teams of professionals, financial performance, JCAHO & HCFA/Medicare compliance, marketing and business development efforts.
Daniel Hanley Center for Health Leadership, Board Member, 2014-present Institute for Civic Leadership Board Member 2009-2010 Hanley Fellows Leadership Program, Charter participant; 2006-2008, Daniel Hanley Foundation Fellows Committee member, 2008 USM Muskie School of Public Service, Graduate Program in Health Policy and Management Advisory Board, 2007-2010 Maine Quality Forum Advisory Council Member, 2007- 2010 [Governor appointed] Maine Health Data Organization (MHDO) Board of Directors, 2005-2008; Vice-Chair 2008-2010 [Governor appointed] Maine Health Management Coalition member, 2004-2007; Vice Chair, 2007 Maine Health Information Center (MHIC) Board of Directors, 2004-2007 Phi Beta Kappa Association of Maine, Founding Secretary/Treasurer, President, 2001-2007 Joint Labor/Management Committee on Healthcare Costs & Quality, Chair, Bath Iron Works, 2003-2007 Negotiation Team Member, Bath Iron Works, 1997 Joint Labor/Management Benefits Team, Bath Iron Works, 1994-1995 Ethics Committee and Institutional Review Board Member, Scripps Memorial Hospital, 1991-1992
Professional publications Forrister, Daniel, and Maureen (Kenney) Wong, "Empowerment as a Group Work Technique for Persons with AIDS", Free Inquiry in Creative Sociology, 17(2), November 1989. Recognitions / accomplisments Hanley Fellows Program charter selectee, 2006 (one of three healthcare professionals selected from across the state of Maine to participate) Maine Governor's appointments to Maine Health Data Organization Board and Maine Quality Forum Advisory Council (2005 and 2007 respectively) Volunteer of the Year, Big Brothers/Big Sisters of Bath/Brunswick, 1995-1996 Outstanding Founding Volunteer, Fort Worth AIDS Counseling Center, 1989