Manager Resume Example
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MANAGER
Summary
Focused Retail leader possessing 8 years of retail management and sales expertise. Skilled at increasing profits through effective sales training and troubleshooting profit loss areas. Committed to boosting team morale and driving sales by fostering strong rapport with team members and customers.
Skills
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Experience
Manager02/2016 to CurrentRoad & Rail ServicesFostoria , OH
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Planned and prepared workflow schedules, delegating tasks for 21-member team.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Developed and implemented performance improvement programs, resulting in 57% increase in efficiency.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Evaluated employee performance and developed improvement plans.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Store Manager02/2013 to 02/2016CustominkPrinceton , NJ
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Counted cash drawers and made bank deposits.
- Supported management in exceeding customer service and quality standards.
- Kept accounts current and funds deposited to keep on-site cash low.
- Interviewed, hired, supervised and training 35 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Enforced adherence to policies, standards and security protocols.
- Contributed to merchandising ideas at team sales meetings.
- Coached and mentored associates to achieve 14 employee promotions.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into POS system.
- Conducted 6 month staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
Collections Specialist02/2009 to 02/2013Bsi FinancialWilton Manors , FL
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Completed skip traces on customers failing respond to collection efforts.
- Processed payments over phone and set up recurring drafts.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Prepared packages containing all pertinent documentation for collections accounts.
- Overcame objections by applying advanced training and persuasion techniques.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans.
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Teacher Assistant02/2003 to 02/2009Eastern Connecticut Health NetworkEllington , CT
- Supervised students and maintained security throughout school buildings and on field trips.
- Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
- Assisted in development screenings to measure students' motor, language, and emotional skills.
- Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Assisted teachers with lesson preparation and curriculum implementation.
Education and Training
BBA: Business ManagementExpected in 03/2022Tarrant County College DistrictCity, State
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Tarrant County College District
Job Titles Held:
- Manager
- Store Manager
- Collections Specialist
- Teacher Assistant
Degrees
- BBA : Business Management Expected in 03/2022
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