Massage Envy SpaMountainbrook, ALManager01/2016 to Current
Provided excellent service to members/guests by answering phone calls, checking members in and out
for appointments, setting appointments, greeting members/guests upon arrival and selling and renewing
memberships, calling inactive members to invite an appointment,Assists in maintaining professional, clean
and organized facility.Understands and applies strategic sales offerings (dues/cash,auto renewable, Freeze
and freeze plus options.) Assists in administrative tasks including filing,insurance verification,member folder
maintenance, and data entry of client records and surveys.
Assisted with payroll, hiring, firing and resolving
client issues.assist with stocking shelves ordering products handling vendors.
Also assisted with recruiting of
therapist and esthetician's at local events.
PrintswellPelham, ALSeasonal Customer Service Representative10/2013 to 01/2015
Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy
of order information in a timely manner.
Initiates and/or implements corrective action as needed in order to
ensure that an excellent standard of service and a high level of customer satisfaction are maintained.
customer service summary reports.
Co-ordinates the handling of difficult and or unusual situations.
receivable procedures and general bookkeeping.
Birmingham YMCAChelsea, ALBookkeeper/Client Coordinator10/2009 to 01/2014
Assist with camp accounting function, record keeping, and communications with the business office.
of Daxko to register/schedule participants, track program revenue and receivables, process payments,
accounts payable, prepare bank deposits, complete monthly closing procedures, prepare program rosters,
track attendance, maintain necessary files for campers and submit payroll and records as needed.
awareness of all promotions and advertisement to develop and exceed sales goals.
Other Job Duties included:
Contributing to strategic discussions on business services, participate in staff meetings, special celebrations,
and be available to assist with facility needs.
Education and Training
AccountingPresentLawson State Community College, Birmingham, ALAccounting
accounting, accounts payable, Accounts
receivable, administrative, attention to detail, bookkeeping, closing, CPR, client, customer satisfaction, customer service, customer service skills, data entry, filing, firing, Great
plains, hiring, insurance, meetings, office, Midas, Millennium, organizational skills, payroll, problem analysis, problem solving skills, QuickBooks, record keeping, recruiting, selling, sales, strategic, surveys, phone, Timberline, written communication skills