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Manager Resume Example

Resume Score: 85%

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MANAGER
Summary

Personable and responsible with 20 years in retail and customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights
  • Sharp problem solver
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Inventory control familiarity
  • Invoice processing
  • Adaptive team player
  • Opening/closing procedures
Accomplishments
  • Played an instrumental role in increasing customer satisfaction ratings index from 64% to 85% within the first year as Customer Service Manager.
  • Have proven track record in increasing sales , guest volume , profit margins .
  • Longevity with 20yrs committed to only two companies for work history

Experience
September 2010
to
October 2014
Golden CorralTracy, CAManager
  • General Manager staff 80 to 90 employees.
  • Sales , profit, teamwork, development, food safety, payroll, HR, 3.5 to 4 million in yearly sales.
  • Accomplishments increase our sales ,food safety ,inspections, overall team work.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Leadership, teamwork, training, dependable, and 100 % commitment to reach goals.
May 1996
to
March 2010
Buffets IncMerced, CAKitchen Manager
  • kitchen manager maintain food and service for guest.
  • food safety, cleanliness, employee development, food ordering, rotation of product, and schedules.
  • maintain operations in absence of General Manager.
  • guest service was a high priority as well as security of money and protect company assets..
  • crewlead within the first 3 months, Corporate Trainer in the first year, teacher trainer to all newly hired staff
  • Serv-Safe Certified.
  • enjoyed training new Crewlead, empowering, energetic,motivated the team.
  • increased the stores moral and bottom line profitable.
Personal Information

Enjoy working with people , effective results , committed to the success of the Team.

Additional Information
  • Energetic , like making others smile, competitive nature to be a part of a winning team.
Skills

Professional and friendly

Multi-tasking

Careful and active listener

Team player

time management

scheduling , computer proficient

Cash handling

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Resume Overview

Companies Worked For:

  • Golden Corral
  • Buffets Inc

Job Titles Held:

  • Manager
  • Kitchen Manager

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