LiveCareer-Resume

manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Restaurant management professional with 22 years experience in the hospitality industry, managing high volume, full service restaurants. Consistently successful in raising service standards and quality operations. Passion for training and development. Reputation for excellence, integrity, and leadership in a Fast paced enviroment.

Skills

Personal

Performance Management Training & Development
Service Standards
Revenue Generation Purchasing & Inventory Control

Programs
Crunch time

Ulti Pro

HotSchedules

NCR Aloha

People Matter

Google Suite

Microsoft Suite

IMovie
Ez Suite P.O.S

Paycom

Evention

C-Tuit

Clover

Homebase Scheduling

Work History
Manager, 11/2021 - Current
L&T Infotech San Diego, CA,

I Joined My friend / Chef to assist him in opening his 2nd fast casual restaurant, The Chicken Bodega In November 2020. I also assisted him in running the 1st location , Located in Whittier ca in a managerial role. In September 2021 we decided to flip the 2nd location to a new full service concept " Livs". Livs concept is an oyster/seafood restaurant. I went full time at Livs. My responsibilities included:

  • Staff Scheduling
  • Creating Sidework for team members
  • Creating a training manual
  • Creating rules and standards
  • Setting up online ordering systems
  • Creating Service procedures and standards
  • Being a business consultant with the owner/ chef
General Manager , 10/2019 - 11/2020
Oberweis Dairy Norfolk, VA,

Overseeing all areas of the restaurant

•Conducting interviews
• Hiring and terminating
• Completing new hire paperwork
• Conducting new hire orientations
• Setting up all training from beginning to end
• Conducting on going daily training with all team members
• Following up with guest concerns and inquiries
• Leading and developing supervisors and team members
• Planning and preparing for all holidays as well as any local conventions and concerts
• Processing daily payroll
• Following up on repair and maintenance of the building

ongoing basis
• Reviewing and completing monthly inventories for all beverage products
• Responsible for maintaining labor budgets, food
and alcohol percentages and tracking of all controllable expenses.
• Monitoring the secret shopper program

• Maintaining high cleanliness standards

• Scheduling for all front of the house positions

• Upholding all service gold standards

Assistant General Manager, 08/2018 - 10/2019
Joe's Auto Parks Van Nuys, CA,
  • • Conduct interviews
    • Conduct on going training with team members
    • Process daily payroll
    • Balance tips
    • Follow up and on repair and maintenance of the restaurant
    • Conduct daily team Line-Ups
    • Creating floor plans
    • Leading Monthly Beverage inventories for both the restaurant and in room
    dining
    • Developing Sidework For Breakfast Lunch and Dinner Service for Servers
    Bartenders and Bussers
    • Leading restaurant events such as : Fumaneli Wine and opera Dinner Justin
    Wine event Restaurant Pre set 4 course dinners
    • Maintain a Forbes 4 star standard in: Cleanliness
    Courtesy and Manners Efficiency
    Food and Beverage Quality Guest Comfort and Convenience
  • Staff Appearance, Technical Skill , Execution and Knowledge
  • I have also been asked to manage the in room dining service and maintain its standards and expectations . Although this was not my field I have taken this task on as a great learning tool to further develop my leadership in hospitality service
  • I was also asked to manage the resort pool. This including upholding staff to maintain our 4 star service standards. The resort pool had a full menu as well as full pool bar.
Assistant General Manager, 08/2005 - 08/2018
Joe's Auto Parks Santa Monica, CA,

May 2015 - Aug 2018
Assistant General Manager
Lucilles Smokehouse BBQ
• Conducting interviews
• Hiring and terminating
• Completing new hire paperwork
• Conducting new hire orientations
• Setting up all training from beginning to end
• Conducting on going daily training with all team members
• Following up with guest concerns and inquiries
• Leading and developing supervisors, managers and trainers
• Planning and preparing for all holidays
• Processing daily payroll
• Following up on repair and maintenance of the building
• Monitoring the secret shopper program and implementing reward incentive
program
• Maintaining team member files and certifications
• Leading monthly safety meetings and ensuring safety procedures are followed
on an ongoing basis
• Reviewing and completing weekly inventories for all food and beverage
products
• Responsible for P&L (profit and loss) including maintaining labor budgets, food
and alcohol variances, and tracking of all controllable expenses.
Acting General Manager Q1 2017 for one of our high volume locations, grossing $10M a year

May 2015 - Aug 2018
Manager

• Conducting interviews
• Issuing coaching and counseling
• Scheduling for front of the house team members (bartenders, servers,
expediters, front desk)
• Ordering of office supplies, menus, uniforms, and medical supplies
• Acting bar manager duties including: ordering liquor , bar organization and
cleanliness
• Reconciling invoices for liquor and food orders
• Conducting daily team member line ups
• Managing take out orders and team
• Managing expo line to ensure timely delivery, proper plating, adherence to
recipe, and food quality
• Maintaining restaurant cleanliness and organization
• Ensuring consistency in service by enforcing policies and procedures
• Creating an environment of feedback and implementing changes as needed

August 2013 I was chosen to open the Red Rock Casino location in Las Vegas Nevada and stayed for a year to ensure the team was properly staffed, trained and executing service standards to the expectation of the brand. Responsibilities included:
-Scheduling and conducting daily interviews
- Facilitating orientations for groups of 10+
-Creating sidework assignments by position and creating training material on all sidework procedures
-Creating floor plans with station assignments
- Establishing team member incentive programs
-Scheduling for all front of house positions

August 2005- June 2011

Team Member
Lucilles Smokehouse BBQ -Certified Trainer
-Lead Server
-Server

Education
Diploma: , Expected in 06/2000
-
Nathaniel Narbonne Senior High School - Harbor City, CA
GPA:
Status -

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Resume Overview

School Attended

  • Nathaniel Narbonne Senior High School

Job Titles Held:

  • Manager
  • General Manager
  • Assistant General Manager
  • Assistant General Manager

Degrees

  • Diploma

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