Proactive Manager with work history overseeing accurate and efficient performance of daily tasks. Motivated team leader with experience safely operating equipment and enforcing company policies. Focused with attention to detail, exemplary communication and exceptional mechanical abilities.
Skilled Manager offering proven leadership, problem-solving and team-building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in developing opportunities to improve day-to-day operations and bottom-line profits.
Forward-thinking Customer Service Rep with 15 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Contract development and management
Issue and conflict resolution
Systems and automation applications
Key accounts and territory management
Planning and coordination
Manager , Mainstreet Grill , July 2015-CurrentMora, NM
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Recruited and hired qualified candidates to fill open positions.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Assigned tasks to associates to fit skill levels and maximize team performance.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Reviewed employee performance every 6 months and delivered constructive feedback to improve weaknesses.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Home Health Care Provider, Mary Elizabeth Vigil, January 2014-May 2015Chacon, NM
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Planned optimal meals based on established nutritional plans.
Facilitated best care by developing strong and trusting rapport with patient.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Helped clients stay happy and healthy by providing mental and emotional support.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Maintained clean and well-organized environment to promote client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Supervised medication administration, personal hygiene and other activities of daily living.
Monitored and reported clients' progress.
Provided companionship, personal care and household management assistance to clients within private home settings.
Delivered exceptional in-home patient care throughout recovery.
Customer Service Representative, Sprint Corp., January 2010-November 2013Albuquerque, NM
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Set up and activated customer accounts to maintain QA satisfaction levels.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Evaluated customer account information to assess current issues and determine potential solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.