Focused and driven worker with excellent customer service skills demonstrated by working over four years in various customer service industry's. Quick learner, and willing to be taught new things.
Highlights
Excellent guest service skills
Sharp problem solver
Cash handling
Skilled multi-tasker
Opening/closing procedures
Adaptive team player
Able to work with hands continuously
Energetic work attitude
Experience
05/2016 to 09/2016
ManagerStorybook Island － Rapid City, SD
Trained all new employees
Managed eight employees at all times
Addressed customer inquiries and resolved complaints
Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts
Maintained daily record of all transactions
Trained staff to deliver outstanding customer service
08/2014 to 05/2016
Host / ServerFirehouse Brewing Co. － Rapid City, SD
Assisted co-workers
Accepted payment from customers and made change as necessary
Assisted diners with seating as needed
Attempted to limit problems and liability related to customers' excessive drinking
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers
Greeted guests and sat them at tables or in waiting areas
05/2014 to 09/2014
Maintenance / CashierStorybook Island － Rapid City, SD
Interacted with customers, and sold merchandise
General groundskeeping
Trusted with large sums of money
Helped to train new employees
Assessed customer needs and responded to questions
Cleaned and straightened work area
Operated cash register with proficiency
Provided professional and courteous service at all times
10/2013 to 05/2014
Courtesy Clerk / CashierSafeway － Rapid City, SD
Executed cash transactions quickly and accurately
Checked out customers and bagged items quickly
Praised by management for being a fast and efficient worker, requiring little supervision
Broke down heavy pallet loads of cases, boxes and bags
Emphasized fast, friendly customer service
Gave every customer immediate and undivided attention
Accurately made change for cash transactions
Handled and bagged groceries carefully and according to customer preference
05/2013 to 09/2013
Maintenance / CashierStorybook Island － Rapid City, SD
Interacted with customers, and sold merchandise
General groundskeeping
Trusted with large sums of money
Helped to train new employees
Assessed customer needs and responded to questions
Cleaned and straightened work area
Operated cash register with proficiency
Provided professional and courteous service at all times
07/2012 to 09/2012
Maintenance / CashierStorybook Island － Rapid City, SD
Interacted with customers, and sold merchandise
General groundskeeping
Trusted with large sums of money
Assessed customer needs and responded to questions
Cleaned and straightened work area
Operated cash register with proficiency
Provided professional and courteous service at all times
Education
2015
High School DiplomaSteven's Highschool － Rapid City, SD, USA
