"Energetic with strong management skills who thrives in a fast-paced, dynamic environment providing exceptional service."
Exceptional workflow management
Strong client relations
Creative problem solver
Motivated team player
Strategic sales knowledge
Business operations and strategy expertise
Fluent in Spanish, Portuguese, English, Italian
Inventory strategy and quality control
Market research, Training development
Market trends, Website
Sales and marketing
Data collection and analysis
Consistently meets sales goals
Team building expertise
International sales support
Manager, 03/2019 to 02/2020 Executive Villas Florida – FL
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Trained and guided team members to maintain high productivity and performance metrics.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Prepared quotes for new products and services and composed budgets.
Raised property accuracy and accountability by creating new automated tracking method.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Scheduled outside contractors for major maintenance issues.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Brand Representative, 10/2017 to 03/2019 Brand Ambassador LLC – FL
Wrote media alerts and put together social media campaigns to promote product.
Managed and stocked inventory of product.
Coached management on communication tactics with staff and customers regarding organization changes.
Boosted website traffic by creating an integrated social media strategy.
Entered and assigned new leads using CRM tools.
Initiated market research studies and analyzed findings.
Prepared and gave presentations to clients and other project stakeholders.
Analyzed business developments and monitored market trends.
Collaborated with designers and the editorial team on marketing materials.
Contributed ideas to concept development, strategic planning and business operations.
Analyzed usage patterns to understand ways in which customers used company products and services.
Served as the primary point of contact for incoming media calls, including requests for meetings and interviews with company executives and experts.
Senior Project Coordinator, 04/2012 to 07/2017 Waveguide Communications Inc. – FL
Authored detailed reports outlining IT project information.
Organized meetings and gathered support materials.
Gathered project data and input details into SAGE 50, Peachtree, excel and others.
Managed all administrative and logistical functions for projects.
Streamlined office operations.
Directed all phases of projects, from quote's to invoices.
Addressed and resolved customer product complaints in English, Portuguese and Spanish Delivered business strategy and developed systems and procedures to improve the quality and efficiency of operations Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
Built loyal account base and long-term business relationships with JM family , Royal Caribbean, TRUMP international and many other accounts.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Spearheaded the implementation of improved training initiatives for all personnel levels.
Directed the distribution, merchandising and showcasing of products.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
Maintained project quality with a hands-on management style.
Generated and developed leads to acquire new clients.
Enhanced resource allocations while monitoring expenses.
Created effective organizational systems for reports, agendas, contracts and records.
Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
Set project timelines and kept teams on task to complete milestones according to schedule.
Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings Implemented innovative programs to increase employee loyalty and reduce turnover.
Worked with support teams to resolve issues with product, service or accounting areas.
Cultivated and strengthened lasting client relationships.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Led all corporate communications to optimize information sharing initiatives.
Office Coordinator, 07/2006 to 02/2008 David Levenson MD – BOCA RATON, FL
Managed office operations including supply ordering and inventory control.
Managed large call volume, scheduled meetings, coordinated logistics and controlled
Facilitated all daily operations, including collaboration with other departments such as HR
Established efficient workflow processes, monitored daily productivity and implemented
modifications to improve overall effectiveness of office supply purchases.
Obtained payments from patients and scanned identification and insurance cards.
Checked patient data including insurance, demographic and health history to ensure all
information was current.
Managed office logistics by scheduling appointments, maintaining files and collecting
Consistently complied with applicable laws and regulations and ensured facility adhered to
Medicare and Medicaid regulations.
Worked collaboratively with teammates to ensure smooth office functioning.
Describe your responsibilities and achievements in terms of impact and results.
but keep it short.
Bachelor of ArtsDOCTUM - University of Law - Brazil
Portfolio of clients & events included but not limited to: - Microsoft Ignite, AAPA ( American Academy of Physician Assistants), NBAA (National Business Aviation Association), PGA (Professional Golfers Association), HIMSS (Healthcare Information & Management Systems Society) etc.
Increased profits without reducing customer satisfaction rates.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Financial - Compiled inventory lists and worked with vendors for product pricing and special orders.