Dedicated and driven communication and customer service specialist with five years of experience in retail and sales through various positions of customer service. Extensive background in marketing and research with various groups.
Microsoft Office experience
Articulate public speaker
Superb writer and editor
Print and electronic media
Worked communication projects and marketing efforts on a number of projects for various schools and businesses during high school and college with budgets ranging from $500-2,000.
Interviewed on FM 91.1 KCSS of the greater Modesto area and spoke about various Bay Area professional and collegiate athletic programs on both live radio and several podcasts.
Wrote multiple research papers on business and finance with? a wide range of topics including the European Debt Crisis and the business side of professional sprots.
04/2016 to Current
ManagerBackyard Bayou at The Vineyard - Livermore , CA
Helped develop a brand identity, including a distinctive graphic style and marketing strategy for company communications.
Track negative communication about the company on websites and blogs and developed strategies for addressing it with other managers and staff.
Communicate and work with customers, vendors, and staff to create a stronger and more organized business.
Developed and implemented communication strategies and information programs.
04/2015 to 04/2016
Customer Service Representative Arco Am/Pm - Chico, CA
Wrote memos and developed sales strategies, up-selling presentation materials for new staff training.
Established effective working relationships with vendors, customers and other staff members.
Worked on communication techniques and sales experience through up-selling and marketing.
Dedicated and hardworking employee, took on any task and always strove to put one-hundred percent effort into everything the job entailed.
05/2012 to 08/2013
Front Desk Lead In-Shape Health Clubs - Modesto, CA
Devised optimal communications strategies to reach target audiences. Planned and publicized events, including negotiating vendor contracts and designing promotional materials.
Wrote and published human resources documents and employee guidelines.
Edited and revised marketing content to guarantee the highest quality of writing.
Lead meetings with employees and set up meetings for managers and leaders of the company.
05/2012 to 08/2014
Busser and ServerVerona's Cucina Italia - Modesto, CA
Learned various ways to deal with negativity, hostile customers and handle things in an efficient and positive manner.
Gained experience in customer service and developed a strong sense of communication.
Planned and organized parties and events for different businesses, as well as dealt with vendors and staff.
Figured out efficient strategies of organization and multi-tasking.
05/2011 to 01/2012
Landscaping and Matinence McHenry Golf Center - Modesto, CA
Worked the grounds and kept all grass, trees, and shrubs looking clean and well kept.
Dealt with a lot mechanical issues on the grounds and learned how to use many different machines.
Learned how to work computer security systems and various closing duties.
CommunicationButte College - Oroville, CA
Volunteered in community activity
Communications, English and Journalism coursework
Advanced coursework in Speech and Debate
CommunicationSaint Martin's University - Lacey, WA