I've been a manager in a fast-paced customer service and sales industry for the past six years at the Silverdale and Poulsbo Desert Sun Tanning salons. I'm a qualified expert who is driven to exceed sales goals, create a positive environment for employees as well as identify needs, build long-term relationships, and deliver solutions to an abundance of customers. I'm proficient at flexing and bending with change, and a solid team player who offers a positive and cooperative attitude. I have strong leadership skills in which I'm ready to apply in a new company for a long term career. Highlights Dependable and reliable Excellent organizational skills Superior communication skills Management experience Cheerful and energetic Staff training and development Motivated to succeed Accomplishments Winner of the "Best salon award" in Kitsap County for 2009,2010 and 2011. Passed all company audits for both salons throughout the six years of managing.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Experience
Manager, 01/2008 to Current Ryan, Llc – Bellevue, WA,
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Trained new employees on company policies and service level standards.
Recommended and helped customers select merchandise based on their needs.
Managed employee hours and commissions.
Made weekly employee schedules.
Ordered all supplies, lotions and other merchandise for both stores.
Handled all customer problems or concerns such as refunds, returns, exchanges and complaints.
Scheduled and conveyed salon employee meetings to go over promotions, bonuses and policies.
Spoke to employees individually about improving their abilities, giving them motivation to succeed.
Education
High School Diploma: General, Expected in 2006 Bainbridge Island High School - Bainbridge, WA GPA:
Associate of Arts: General, Expected in 2006 Seattle Central Community College - Seattle, WA GPA:
Associate of Arts: General, Expected in Olympic community college - Bremerton, WA GPA:
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