Manager Resume Example
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MANAGER
Summary
Motivated, competent, professional with 22 years experience in guest service. Diplomatic and tactful with professionals and associates at all levels. Able to do simultaneous tasks at a quick pace and in order of importance.
Thrive in deadline-driven pressures. Flexible and versatile while maintaining a sense of humor under pressure.
Highlights
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Experience
Manager03/2011 to 10/2013Marten TransportRoselle , IL
- Lead the team that achieved to 10% guest satisfaction in the company.
- Achieved guest count increase over prior year.
- Improved employee turnover, while improving labor results for our investors.
Certified Trainer02/2009 to 04/2011Albany International CorporationSalt Lake City , UT
- Prepared new team members to understand and execute their role in the restaurant.
- Coached team members to perform their job duties by company standards to deliver superior guest service.
- Created and implemented employee incentive programs that resulted in increased sales.
Assistant Manager/Salesperson08/2005 to 01/2008HUDSON'S CLASSIC GRILLCity , STATE
- Responsible for daily operations in a family atmosphere bar and grill.
- Responsible for scheduling and hiring of staff.
- Trained, coached, and mentored staff to ensure adoption of a new menu.
New Employee Trainer10/1995 to 01/2003BOB EVANS FARMS, INCCity , STATE
- Improved the system used in training of new hires.
- Designed an employee recognition program to increase scores of guest's satisfaction of their dining experience.
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Resume Overview
Job Titles Held:
- Manager
- Certified Trainer
- Assistant Manager/Salesperson
- New Employee Trainer
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