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Manager Resume Example

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MANAGER
Summary

Motivated, competent, professional with 22 years experience in guest service. Diplomatic and tactful with professionals and associates at all levels. Able to do simultaneous tasks at a quick pace and in order of importance.


Thrive in deadline-driven pressures. Flexible and versatile while maintaining a sense of humor under pressure.

Highlights
  • Exceptional customer service
  • Team motivator
  • Proven Leader
  • Active listening skills
  • Multi-task management
  • Attention to detail
Experience
Manager03/2011 to 10/2013Marten TransportRoselle , IL
  • Lead the team that achieved to 10% guest satisfaction in the company.
  • Achieved guest count increase over prior year.
  • Improved employee turnover, while improving labor results for our investors.
Certified Trainer02/2009 to 04/2011Albany International CorporationSalt Lake City , UT
  • Prepared new team members to understand and execute their role in the restaurant.
  • Coached team members to perform their job duties by company standards to deliver superior guest service.
  • Created and implemented employee incentive programs that resulted in increased sales.
Assistant Manager/Salesperson08/2005 to 01/2008HUDSON'S CLASSIC GRILLCity , STATE
  • Responsible for daily operations in a family atmosphere bar and grill.
  • Responsible for scheduling and hiring of staff.
  • Trained, coached, and mentored staff to ensure adoption of a new menu.
New Employee Trainer10/1995 to 01/2003BOB EVANS FARMS, INCCity , STATE
  • Improved the system used in training of new hires.
  • Designed an employee recognition program to increase scores of guest's satisfaction of their dining experience.
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

69Fair
Resume Strength
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  • Measurable results
  • Clear contact info

Resume Overview

Job Titles Held:

  • Manager
  • Certified Trainer
  • Assistant Manager/Salesperson
  • New Employee Trainer

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