manager resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Motivated, competent, professional with 22 years experience in guest service. Diplomatic and tactful with professionals and associates at all levels. Able to do simultaneous tasks at a quick pace and in order of importance.

Thrive in deadline-driven pressures. Flexible and versatile while maintaining a sense of humor under pressure.

  • Exceptional customer service
  • Team motivator
  • Proven Leader
  • Active listening skills
  • Multi-task management
  • Attention to detail
Manager, 02/2011 - 09/2013
Marten Transport Roselle, IL,
  • Lead the team that achieved to 10% guest satisfaction in the company.
  • Achieved guest count increase over prior year.
  • Improved employee turnover, while improving labor results for our investors.
Certified Trainer, 01/2009 - 03/2011
Albany International Corporation Salt Lake City, UT,
  • Prepared new team members to understand and execute their role in the restaurant.
  • Coached team members to perform their job duties by company standards to deliver superior guest service.
  • Created and implemented employee incentive programs that resulted in increased sales.
Assistant Manager/Salesperson, 07/2005 - 2008
  • Responsible for daily operations in a family atmosphere bar and grill.
  • Responsible for scheduling and hiring of staff.
  • Trained, coached, and mentored staff to ensure adoption of a new menu.
New Employee Trainer, 09/1995 - 2003
  • Improved the system used in training of new hires.
  • Designed an employee recognition program to increase scores of guest's satisfaction of their dining experience.

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    Job Titles Held:

    • Manager
    • Certified Trainer
    • Assistant Manager/Salesperson
    • New Employee Trainer


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