Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Motivated, competent, professional with 22 years experience in guest service. Diplomatic and tactful with professionals and associates at all levels. Able to do simultaneous tasks at a quick pace and in order of importance.
Thrive in deadline-driven pressures. Flexible and versatile while maintaining a sense of humor under pressure.
Highlights
Exceptional customer service
Team motivator
Proven Leader
Active listening skills
Multi-task management
Attention to detail
Experience
Manager, 02/2011 to 09/2013 Marten Transport – Roselle, IL,
Lead the team that achieved to 10% guest satisfaction in the company.
Achieved guest count increase over prior year.
Improved employee turnover, while improving labor results for our investors.
Certified Trainer, 01/2009 to 03/2011 Albany International Corporation – Salt Lake City, UT,
Prepared new team members to understand and execute their role in the restaurant.
Coached team members to perform their job duties by company standards to deliver superior guest service.
Created and implemented employee incentive programs that resulted in increased sales.
Assistant Manager/Salesperson, 07/2005 to 2008 HUDSON'S CLASSIC GRILL – City, STATE,
Responsible for daily operations in a family atmosphere bar and grill.
Responsible for scheduling and hiring of staff.
Trained, coached, and mentored staff to ensure adoption of a new menu.
New Employee Trainer, 09/1995 to 2003 BOB EVANS FARMS, INC – City, STATE,
Improved the system used in training of new hires.
Designed an employee recognition program to increase scores of guest's satisfaction of their dining experience.
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