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Manager Resume Example

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MANAGER
Summary

✓ Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty ,Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette: Highly effective at handling confidential information and identifying system improvements with ease,Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly. With a strong work ethic and positive attitude. Highly effective in fast-paced work environments.Student with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.

Highlights
  • Computer Skills
  • Advanced experience- Windows XP, Windows Vista, and Windows 7 Operating systems.
  • Advanced experience- Microsoft Office (Word, Excel, PowerPoint, )
  • Configure security settings or access permissions for groups or individuals
  • Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
  • 45 WPM typing speed
  • Self-directed
  • Excellent communication skills
  • Proper phone etiquette
  • Independent worker
  • Dedicated team player
  • Understands grammar
  • Screens calls properly
  • Conference planning
  • Report writing
  • Critical thinker
  • Report analysis
  • Strong organizational skills
  • Courteous demeanor


  • Superior research skills
  • Complex problem solving
  • Financial planner
  • Adobe software proficiency
  • Analytical reasoning
  • Strength in regulatory reporting
  • Visual merchandising proficiency
  • Opening/closing procedures
  • Invoice processingFashion knowledge
  • Inventory control familiarity
  • Store maintenance ability
  • Markdown/promotional procedures
  • Large cash/check deposits expert

Accomplishments

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
Manager10/2011 to CurrentCognizant Technology SolutionsBergenfield , NJ

Verified that information in the computer system was up-to-date and accurate,Eliminated outdated records by sending the records to be scanned,Updated departmental standard operating procedures and database to accurately reflect the current practices,Verified and logged in deadlines for responding to daily inquiries,Developed and created a more effective filing system to accelerate paperwork processing,Developed, implemented and monitored programs to maximize customer satisfaction,Improved service quality and increased sales by developing a strong knowledge of company's products and services,Addressed negative customer feedback immediately,Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Delivered excellent customer service by greeting and assisting each customer,Design and implemented customer satisfaction metrics,Stocked and restocked inventory when shipments were received,Reorganized the sales floor to meet company demands,Completed a series of training sessions to advance from Assistant Manager to Store Manager,Fulfilled customer shipping needs using UPS and USPS methods,Completed weekly schedules according to payroll policies,Maintained daily record of all transactions,Wrote order supply requests to replenish merchandise.

picker11/2013 to 02/2014Amazon FlexBrooklyn , PA

Selected products for specific routes according to pick sheets, Unloaded, picked, staged and loaded products for shipping,Reported inventory balances and cycle counts in both the ERP and WMS systems,Resolved service issues in a timely manner, including coordinating and processing returns,Received incoming shipments and reviewed contents against purchase order for accuracy,Worked at a rapid pace to meet tight deadlines.

Cashier10/2013 to 12/2013Home DepotGlendale , CA

Designed displays to make the store experience interactive and engaging, Upheld stock levels and proper pricing for multiple product lines, Organized and located inventory and updated store spreadsheets, Assisted with buying over the counter and communicating with retail merchants.

Induction10/2012 to 01/2013New Erie Scientific LlcField , DE

Provided accurate and appropriate information in response to customer inquiries,Cleared damaged items and loaded freight,Assembled product containers and crates,Resolved service issues in a timely manner, including coordinating and processing returns,

packing05/2012 to 07/2012Limited Brands LogisticsCity , STATE

Processed customs duties and fees quickly to release international shipments,Completed 6-hour OSHA training in packing,Removed pallets, Evaluated and reconfigured systems to support customer service and operational goals,Packed containers and re-packed damaged containers,

Education
Associate of Arts: Fashion Management2017Columbus College of Arts And DesignCity, State, United sataes

Fashion and Textiles course,Seminar on Retail Advertising,Fashion Styling conference,Coursework in Business Administration,

CosmetologyAveda Institute ColumbusCity, State, USAveda Institute Columbus Cosmetology Columbus, OH
did not graduate: Psychology/AcctColumbus State Community CollegeCity, State, US

Minor in accounting,3.0 GPA.

Skills

Access, Associate, Authentication, Cash handling, Credit, Customer Service, Disaster Recovery, Excel, Increase, Inspection, Lan, Logistics, Microsoft Office, Ms Office, Optical, Power Point, Receptionist, Retail, Retail Marketing, Retail Sales, Security, Shipping, Vouchers, Windows 7, Windows Xp, Word, Shipping and receiving, Professional and friendly, Strong public speaker,Multi-tasking.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

67Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Columbus College of Arts And Design
  • Aveda Institute Columbus
  • Columbus State Community College

Job Titles Held:

  • Manager
  • picker
  • Cashier
  • Induction
  • packing

Degrees

  • Associate of Arts : Fashion Management 2017
    Cosmetology
    did not graduate : Psychology/Acct

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