✓ Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty ,Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette: Highly effective at handling confidential information and identifying system improvements with ease,Enthusiastic Personal Assistant who is a fast learner and can deliver results quickly. With a strong work ethic and positive attitude. Highly effective in fast-paced work environments.Student with extensive knowledge of the fashion and cosmetic industries. Energetic, outgoing and driven to reach company goals.
Computed Data Reports
Verified that information in the computer system was up-to-date and accurate,Eliminated outdated records by sending the records to be scanned,Updated departmental standard operating procedures and database to accurately reflect the current practices,Verified and logged in deadlines for responding to daily inquiries,Developed and created a more effective filing system to accelerate paperwork processing,Developed, implemented and monitored programs to maximize customer satisfaction,Improved service quality and increased sales by developing a strong knowledge of company's products and services,Addressed negative customer feedback immediately,Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Delivered excellent customer service by greeting and assisting each customer,Design and implemented customer satisfaction metrics,Stocked and restocked inventory when shipments were received,Reorganized the sales floor to meet company demands,Completed a series of training sessions to advance from Assistant Manager to Store Manager,Fulfilled customer shipping needs using UPS and USPS methods,Completed weekly schedules according to payroll policies,Maintained daily record of all transactions,Wrote order supply requests to replenish merchandise.
Selected products for specific routes according to pick sheets, Unloaded, picked, staged and loaded products for shipping,Reported inventory balances and cycle counts in both the ERP and WMS systems,Resolved service issues in a timely manner, including coordinating and processing returns,Received incoming shipments and reviewed contents against purchase order for accuracy,Worked at a rapid pace to meet tight deadlines.
Designed displays to make the store experience interactive and engaging, Upheld stock levels and proper pricing for multiple product lines, Organized and located inventory and updated store spreadsheets, Assisted with buying over the counter and communicating with retail merchants.
Provided accurate and appropriate information in response to customer inquiries,Cleared damaged items and loaded freight,Assembled product containers and crates,Resolved service issues in atimely manner, including coordinating and processing returns,
Processed customs duties and fees quickly to release international shipments,Completed 6-hour OSHA training in packing,Removed pallets, Evaluated and reconfigured systems to support customer service and operational goals,Packed containers and re-packed damaged containers,
Fashion and Textiles course,Seminar on Retail Advertising,Fashion Styling conference,Coursework in Business Administration,
Minor in accounting,3.0 GPA.
Access, Associate, Authentication, Cash handling, Credit, Customer Service, Disaster Recovery, Excel, Increase, Inspection, Lan, Logistics, Microsoft Office, Ms Office, Optical, Power Point, Receptionist, Retail, Retail Marketing, Retail Sales, Security, Shipping, Vouchers, Windows 7, Windows Xp, Word, Shipping and receiving, Professional and friendly, Strong public speaker,Multi-tasking.
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