Manager Resume Example

Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Answered inbound calls and directed to designated individuals or departments.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Assessed customer needs and upsold products and services to maximize sales.
• Documented conversations with customers to track requests, problems and solutions.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Addressed customer service inquiries quickly and accurately.

• Used mobility devices and equipment to carefully and transport patients.
• Documented patient intake and dietary requirements and assisted with feeding.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
• Assessed vitals and noted all medical information to report changes to nursing staff and physicians.
• Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
• Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.

• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Performed inventory by monitoring expiration of medical supplies and medications.
• Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Used mobility devices and equipment to carefully and transport patients.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Guaranteed accurate, timely flow of information by maintaining patient charts and updating healthcare team on patient status.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.