Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. With strong ability to communicate clearly and effectively to patients and staff. Detail-oriented with strong clinical skills. Well versed in all facets of basic patient care, including assessments, treatment and health education. Knowledgeable of aseptic techniques, infection control protocols, and CDC isolation guidelines.
Skills
Electronic charting
Medical terminology knowledge
Infection control procedures
Patient relations
Collecting vital signs
Quick problem solver
Calm and level-headed under duress
Patient and family focused
Critical thinking proficiency
Experience
Manager, 06/2017 to 09/2019 Kpmg – Omaha, NE,
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Managed day-to-day operations, including supervision and assignment delegation for 6 member team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Determined efficient work schedules for team on weekly basis to keep project moving and each shift properly staffed.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Gave input on how to improve training and employee productivity.
Facilitated on-site staff training and developed processes and procedures to increase accuracy.
Customer Service Representative, 11/2016 to 06/2017 Select Medical Corporation – San Diego, CA,
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered inbound calls and directed to designated individuals or departments.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Assessed customer needs and upsold products and services to maximize sales.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Addressed customer service inquiries quickly and accurately.
Nursing Assistant, 01/2012 to 03/2013 Banner Health – Mesa, AZ,
Used mobility devices and equipment to carefully and transport patients.
Documented patient intake and dietary requirements and assisted with feeding.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
Assessed vitals and noted all medical information to report changes to nursing staff and physicians.
Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
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