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Manager Resume Example

Resume Score: 80%

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AF
MANAGER
Summary

I am a compassionate and dedicated social service worker and a graduate from Walsh University. I am committed to helping promote the Mission, Vision, and Values of the institution while also interacting on a professional level with colleagues and clients that I come in contact with. I strive to give excellent performance and translate my experience, knowledge, skills, and abilities into value for the organization I work for.

Skills
  • Excellent communication skills, developed in working within a team and communicating effectively at team meetings. facilitating group therapy, preparing and delivering effective material to clients and customers, writing proper client reports/documentation, and holding long term customer service/retail management positions.
  • Proficient computer literacy proven through work experience in using Microsoft Office Excel, PowerPoint, and Word. Also in bookkeeping, social media coordination, and writing client reports and documentation via Credible Healthcare website.
  • Highly critical thinker with effective researching skills through work experience, being a research assistant while in school, program development, resource development, and conflict resolution.
  • Exceptional leadership skills developed through experience in obtaining and holding a management position and leader of several group therapy programs.
  • Flexible team player who prospers in a fast-paced work environment based on experience in balancing a full course load with a full time job, working within a busy office and agency, and working long hours.
  • Interpersonal and relationship building skills proven through work experience, club involvement, team work, group therapy facilitating, team meetings, various group projects, and volunteer work.
Experience
06/2018 - CurrentManagerLakemore Wine & Liquor | Akron, OH
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Trained new employees in cashiering procedures, offering assistance in resolving day to day issues.
  • Assisted in orders, counting/proofing money, check cashing, and the main checkout.
  • Assisted patrons with any needs or questions throughout their time visiting this retail establishment.
09/2017 - 06/2018Adult Protective Service Stability SpecialistBattered Women's Shelter | Akron, OH
  • I provided crisis intervention and appropriate direct services to senior citizens who had been referred to Adult Protective Services, their families.
  • I followed up with any crisis intervention including but not limited to; calling for police, EMT, shelter referrals, or other help as needed.
  • I provided case management and follow up services to APS clients
  • I followed all policies and procedures and other pertinent protocols and/or regulations of the Battered Woman's Shelter and Adult Protective Servies.
  • I participated in community activities, volunteering, and other task-forces associated with the Battered Woman's Shelter.
05/2016 - 06/2017Intensive Treatment Service Specialist IICommunity Support Services | Akron, OH
  • I participated in assessing individual's mental health, planned and presented informational materials to clients.
  • I lead groups based upon skill building, assisting clients in identifying healthy coping skills, and emphasizing choice, self advocacy, and strengths within the clients.
  • I worked strongly within a treatment team as well as individually.
  • I also helped clients who had recently exited incarceration, had a chemical dependency, recently left NorthCoast Behavioral Health, and the homeless community.
  • I assisted clients in developing treatment plans as well as interviewing potential new clients to begin participating in the intensive treatment groups.
  • I developed new groups based on the clients that were attending and their interests in their mental health.
08/2009 - 05/2016Cashier/ManagerLakemore Wine & Liquor | Akron, OH
  • Assisted in leading a team, training new employees, and handled day to day issues.
  • Experience in check cashing, counting and proofing money.
  • Showed my hard work and dedication to work my way from a cashier to the manager.
  • I assisted in doing orders with different vendors and stocking shelves.
  • Provided customer service to patron of this establishment.
Education and Training
05/2016Bachelor of Arts: Clinical Psychology
Walsh University | Canton, OH
05/2016Bachelor of Arts: Criminal Justice Sociology
Walsh University | Canton, OH
06/2012High School Diploma
Field High School | Mogadore, OH
Volunteer Experience
  • Volunteer hours at the House of Loreto Retirement Home (6+ hours),
  • Volunteer hours for the Red Cross Military involvement (6+ hours),
  • Volunteer hours for Springfield Township Police Department (ride along, 60+ hours),
  • Internship at Community Support Services for one semester (180 hours completed.)
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Resume Overview

Companies Worked For:

  • Lakemore Wine & Liquor
  • Battered Women's Shelter
  • Community Support Services

School Attended

  • Walsh University
  • Field High School

Job Titles Held:

  • Manager
  • Adult Protective Service Stability Specialist
  • Intensive Treatment Service Specialist II
  • Cashier/Manager

Degrees

  • 05/2016 Bachelor of Arts : Clinical Psychology
    05/2016 Bachelor of Arts : Criminal Justice Sociology
    06/2012 High School Diploma

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