Manager with broad background in operations, project and risk management. Enthusiastic team player dedicated to process improvements and staff development.
Exceptional interpersonal communication
Client account management
Human resources management
04/2009 to 02/2014
ManagerThe Fence Connection – Rapid City, SD
Results-focused Marketing Specialist successful in revenue generation and member action, including sales and lead generation.
Excels at creating and implementing effective promotions targeting specific audiences.
skills Revenue generation strategies Project controls Campaign development Customer relations Public relations Budgeting and finance Natural leader Personnel management Business development Accounts payable and receivable Project management work history Developed partnerships with local businesses to secure third party promotions.
Created effective messaging using language, graphics and marketing collateral.
Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
Managed project deadlines and monitored milestones through completion stage.
Cultivated and managed relationships with key clients, vendors and community partners.
Managed executive calendar and coordinated weekly project team meetings.
Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.
Processed accounts receivable and accounts payable.
04/2007 to 03/2009
Bar ManagerFireside Restaurant – Rapid City, SD
Accurately recorded sales, made correct change and prepared charge slips for guests.
Set up bar for operation, obtained cash bank and stocked the service bar.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
Routinely checked identification of patrons purchasing alcoholic beverages.
Completed regular bar inventories and daily requisition sheets as requested.
Upsold products when appropriate.
Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
05/2001 to 08/2009
Owner/OperatorB W & A Design – Rapid City, SD
Consulted with clients to determine design preference to meet overall wedding venue.
Researched industry to schedule and reserve a venue along with necessary items to accommodate guests.
Specified proper products, flowers, reception décor, invitations and materials for each event.
Originated and developed creative design concepts.
Managed all time line events for the bride and grooms wedding day.
Promptly attended to guest needs during scheduled events.
03/1995 to 10/1998
OwnerHawaiian Sun Tanning Salon – Rapid City, SD
Greeted all guests in a warm and friendly manner to create a positive first impression of the salon.
Communicated all client reservations to appropriate staff.
Developed media kits.
Completed and mailed bills, contracts, policies, invoices and checks.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Managed employee benefits program and filed quarterly sale tax.
Counted cash drawers and made bank deposits.
Interviewed job candidates and made staffing decisions.
Reordered inventory when it dropped below predetermined levels.
02/1989 to 07/1991
OwnerCorner Cafe – Bayard, NE
Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Correctly calculated inventory and ordered appropriate supplies.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Prepared for and executed new menu implementations.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.