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Transport NOC Manager with extensive experience in execution of Network Maintenance on large scale Multi Vendor Optical Transport Networks. Thorough understanding of DWDM and SONET platforms and specific fault isolation procedures enable better management decisions during large scale outages. Comfortable working in hybrid roles of Manager and also in Technical capacity as the situation requires; will do whatever it takes to succeed.
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- Effectively managed a combined staff of 19 Technicians spread across NOCs in three states (MI, GA, CO).
- Supervised the NOC in execution of all Transport network maintenance and repair in North America.
- Coordinated service restoration efforts between the NOC, Field Operations, and external providers and customers to expedite service restorations during Core Network outages.
- Ensured peak network reliability through managing network performance metrics and telemetry.
- Managed 15 technicians in an integrated Transport Core, Customer, DACS & VoIP NOC, coordinated scheduling of the diverse teams mixed skill sets to ensure adequate coverage for each technology.
- Oversaw restoration of all Transport network outages for North America and Latin America networks.
- Ensured all network fiber and hardware maintenance completed within prescribed time constraints.
- Researched and wrote detailed reports for all catastrophic network failures, examined outage notes and equipment alarm logs to create a precise time line of the event.
- Provided Tier II technical support and troubleshooting on various DWDM and SONET systems.
- Managed the 10 technicians, ensured completion network maintenance activity within scheduled parameters.
- Communicated management escalations to entities to expedite restoration efforts during outages.
- Produced daily reports for NOC Director detailing all outages and impairments and their restorations.
- Provided Tier II technical support and troubleshooting on various DWDM and SONET systems.
- Escalated trouble tickets with service providers to get proper management focus on the issue, spoke with customers to assure them of forward progression of the issue at hand.
- Responsible for ensuring all scheduled nightly maintenance activities are completed.
- Performed trouble shooting, directed work of field assets to restore network outages and impairments.
- Provided Tier 2 technical support to the NOC staff to resolve network outages.
- Wrote technical analysis of outage to customer support managers on request.
| Alcatel 1648SM ADM | Tier II OAM&P | 11 | 2012 |
| Cisco 15454 ADM (Cerent) | Tier II OAM&P | 11 | 2012 |
| Cisco 15800 DWDM (Pirelli) | Tier II OAM&P | 12 | 2012 |
| Hitachi AMN-5192 OC192 SONET ADM | Tier II OAM&P | 12 | 2012 |
| Hitachi AMN-4100 TMUX | Tier II OAM&P | 12 | 2012 |
| Hitachi AMN-6100 DWDM | Tier II OAM&P | 12 | 2012 |
| Infinera DTN DWDM | Tier I OAM&P | 4 | 2012 |
| Lucent 400G/800G DWDM | Tier II OAM&P | 10 | 2011 |
| NEC ITS-2400V ADM | Tier II OAM&P | 13 | 2012 |
| NEC Spectral Wave DWDM | Tier II OAM&P | 13 | 2012 |
| Nortel 4000 Ultra Long Haul DWDM | Tier II OAM&P | 10 | 2010 |
Member of the 21st Space Operations Squadron of US Space Command, managed a crew of 8 technicians performing real time network telemetry configurations for DoD satellite missions.
Provided the backup communication support channels on all NASA Space Shuttle missions.
Responsible for more than 200 pieces of Cryptographic COMSEC gear with 100% inventory integrity.
Responsible for OAM&P of all DS3 and T1 circuits traversing the Air Force Digital Microwave system in Japan.
Remotely monitored submarine fiberoptic cable station for faults and coordinated repairs when necessary.
Responsible for maintenance and troubleshooting of all communications systems interfacing the primary DoD satellite hub in Japan. Established real time satellite gateways to support remote missions in Thailand.
Performed performance monitoring and fault isolation on DS0, T1 and DS3 circuits supporting all military branches.
Performed performance monitoring and fault isolation on DS0, T1 and DS3 circuits supporting all military branches.
Ensured 100% operational readiness the Pacific Meteorological Data network providing weather data to the Base Military Air Wing.
US Air Force Network Communications 160 Hrs 1997
Lockheed Martin Satellite Comm Support 40 Hrs 1996
US Air Force NCO Leadership Training 160 Hrs 1992
US Air Force Airman Leadership School 160 Hrs 1988
US Air Force Communications Training 640 Hrs 1987
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- Manager, Transport NOC
- Senior Manager, Transport/Voice NOC
- Manager, Transport NOC
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