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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Transport NOC Manager with extensive experience in execution of Network Maintenance on large scale Multi Vendor Optical Transport Networks. Thorough understanding of DWDM and SONET platforms and specific fault isolation procedures enable better management decisions during large scale outages. Comfortable working in hybrid roles of Manager and also in Technical capacity as the situation requires; will do whatever it takes to succeed.

Highlights
  • Managed a Converged technology NOC (Transport, DACS, VoIP) technical staff in performance management and fault isolation of these diverse networks.
  • Over 14 years of Transport NOC experience troubleshooting various DWDM, SONET, and fiber systems.

Experience
09/2011 to Current
Manager, Transport NOC Aviat Networks, Inc. Homeoffice, TX,
  • Effectively managed a combined staff of 19 Technicians spread across NOCs in three states (MI, GA, CO).
  • Supervised the NOC in execution of all Transport network maintenance and repair in North America.
  • Coordinated service restoration efforts between the NOC, Field Operations, and external providers and customers to expedite service restorations during Core Network outages.
  • Ensured peak network reliability through managing network performance metrics and telemetry.
2009 to 09/2011
Senior Manager, Transport/Voice NOC Global Crossing, Ltd City, STATE,
  • Managed 15 technicians in an integrated Transport Core, Customer, DACS & VoIP NOC, coordinated scheduling of the diverse teams mixed skill sets to ensure adequate coverage for each technology.
  • Oversaw restoration of all Transport network outages for North America and Latin America networks.
  • Ensured all network fiber and hardware maintenance completed within prescribed time constraints.
  • Researched and wrote detailed reports for all catastrophic network failures, examined outage notes and equipment alarm logs to create a precise time line of the event.
  • Provided Tier II technical support and troubleshooting on various DWDM and SONET systems.
2003 to 2009
Manager, Transport NOC Global Crossing, Ltd. City, STATE,
  • Managed the 10 technicians, ensured completion network maintenance activity within scheduled parameters.
  • Communicated management escalations to entities to expedite restoration efforts during outages.
  • Produced daily reports for NOC Director detailing all outages and impairments and their restorations.
  • Provided Tier II technical support and troubleshooting on various DWDM and SONET systems.
  • Escalated trouble tickets with service providers to get proper management focus on the issue, spoke with customers to assure them of forward progression of the issue at hand.
10/1998 to 2003
NOC Supervisor Global Crossing, Ltd. City, STATE,
  • Responsible for ensuring all scheduled nightly maintenance activities are completed.
  • Performed trouble shooting, directed work of field assets to restore network outages and impairments.
  • Provided Tier 2 technical support to the NOC staff to resolve network outages.
  • Wrote technical analysis of outage to customer support managers on request.
Technical Skills
Alcatel 1648SM ADM Tier II OAM&P 11 2012
Cisco 15454 ADM (Cerent) Tier II OAM&P 11 2012
Cisco 15800 DWDM (Pirelli) Tier II OAM&P 12 2012
Hitachi AMN-5192 OC192 SONET ADM Tier II OAM&P 12 2012
Hitachi AMN-4100 TMUX Tier II OAM&P 12 2012
Hitachi AMN-6100 DWDM Tier II OAM&P 12 2012
Infinera DTN DWDM Tier I OAM&P 4 2012
Lucent 400G/800G DWDM Tier II OAM&P 10 2011
NEC ITS-2400V ADM Tier II OAM&P 13 2012
NEC Spectral Wave DWDM Tier II OAM&P 13 2012
Nortel 4000 Ultra Long Haul DWDM Tier II OAM&P 10 2010
Military Experience
11/1996 to 09/1998
Communications Systems Technician, US Air Force, Onizuka Air Station, Sunnyvale, CA.
,

Member of the 21st Space Operations Squadron of US Space Command, managed a crew of 8 technicians performing real time network telemetry configurations for DoD satellite missions.

Provided the backup communication support channels on all NASA Space Shuttle missions.

Responsible for more than 200 pieces of Cryptographic COMSEC gear with 100% inventory integrity.

09/1994 to 09/1996
Seburiyama Radio Relay Site, US Air Force, Mt. Seburiyama, Japan
,

Responsible for OAM&P of all DS3 and T1 circuits traversing the Air Force Digital Microwave system in Japan.

Remotely monitored submarine fiberoptic cable station for faults and coordinated repairs when necessary.

09/1991 to 10/1994
Communications Systems Technician, US Air Force, Camp Zama, Japan
,

Responsible for maintenance and troubleshooting of all communications systems interfacing the primary DoD satellite hub in Japan. Established real time satellite gateways to support remote missions in Thailand.

Performed performance monitoring and fault isolation on DS0, T1 and DS3 circuits supporting all military branches.

08/1988 to 09/1991
Communications Systems Technician, US Air Force, Kadena Air Base, Okinawa Japan
,

Performed performance monitoring and fault isolation on DS0, T1 and DS3 circuits supporting all military branches.

Ensured 100% operational readiness the Pacific Meteorological Data network providing weather data to the Base Military Air Wing.

Education
Expected in
:
- ,
GPA:

US Air Force Network Communications 160 Hrs 1997

Lockheed Martin Satellite Comm Support 40 Hrs 1996

US Air Force NCO Leadership Training 160 Hrs 1992

US Air Force Airman Leadership School 160 Hrs 1988

US Air Force Communications Training 640 Hrs 1987

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Job Titles Held:

  • Manager, Transport NOC
  • Senior Manager, Transport/Voice NOC
  • Manager, Transport NOC
  • NOC Supervisor

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