manager product safety and quality fashion home resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary
  • Twenty years of consumer product experience focusing on creation, marketing, brand management, and safety and governmental compliance of die cast toys, fashion, jewelry items and housewares.
  • Fifteen years of experience developing, implementing and executing consumer product testing programs, including hands-on experience in CPSC compliance.
  • Expert experience ensuring new and existing products meet emerging product safety standards in materials, design, and execution.
  • Deep knowledge of juvenile product safety and quality requirements, as well as apparel, textile, accessory, jewelry and other housewares items.
  • Expert at consumer product testing protocol generation and maintenance.
  • Expert knowledge of ASTM testing standards, procedures, and metrics.
  • Expert knowledge of CPSC regulations regarding consumer product safety, with emphasis on toy safety, lead testing, and emerging regulation. Knowledgeable of emerging North American Federal and State standards, including Cal Prop 65 and Health Canada requirements.
  • Detail-oriented work in end-to-end product development, including ideation, debugging, production, and packaging development.
  • Expertise dealing with third party testing and inspection agencies and overseas factories to resolve quality issues during ideation and preproduction, as well as inspection issues, to ensure that goods that don't meet company quality standards.
  • Critical Thinking
  • Problem-Solving
  • Planning and Coordination
  • Excellent Communication
  • Flexible and Adaptable
  • Self-Motivated
  • Quality Systems
  • Quality Processes
  • Analytical Skills
  • New Product Development
  • Quality Management
  • Quality Control
Work History
09/2010 to Current
Manager, Product Safety and Quality, Fashion/Home The Avon Company City, STATE, New York, New York
  • Manage end-to-end quality and regulatory testing program for all non-cosmetic categories – including juvenile items, apparel, accessories, footwear, beauty implements, jewelry and watch, housewares, decorative and gift, and juvenile products. Oversees quality management for 2000+ annual SKUs totaling more than $140 million in gross sales.
  • Manage end to end review and approval process to including working with cross functional partners in including input at design and technical review, pre-production standards testing, and final inspection of finished goods.
  • Develop and manage of testing program protocols for entire fashion and home product lines, managing more than 100 separate protocols.
  • Approve and manage $2 million annual third party inspection agency testing, inspection and factory audit budget.
  • Review all testing reports for failures, working closely with overseas vendors to solve problems and ensure on-time delivery of goods.
  • Track supplier metrics to determine actual inspection costs. Work with Third Party Testing Agency to collect accurate data for these metrics. Work with suppliers to improve KPIs and reduce defects at inspection.
  • Communicate with cross functional internal distribution centers regarding any quality or safety issues including quarantine and destruction of rejected material as necessary.
  • Review, synthesize and report return data as well as internal call center complaints to a wide variety of cross functional partners as well as to company management team.
  • Research and report on specific failed goods and where necessary, lead efforts to quarantine, rework or recall products following established procedures.
  • Monitor pending or proposed state and federal consumer product regulatory requirements and propose changes or actions to testing regimens or reporting procedures that may be required due to new requirements.
05/2009 to 09/2010
Consumer Product Safety Specialist New York State Consumer Protection Board City, STATE, New York, New York
  • Initiated, maintained, and improved relationships with consumer product manufacturing concerns, retailers, consumer product associations, and consumer advocacy organizations.
  • Met regularly with the Toy Industry Association, Window Covering Safety Council, Retail Council of New York State, Safe Kids New York, and the American Apparel and Footwear Association, among others.
  • Managed the CPB's Consumer Product Lead Testing program, where individual consumer products were tested for lead content and results published on the CPB web site. Responsible for working with third party labs to conduct testing, ensure the results were accurate and within acceptable limits, and reporting findings to the CPSC and New York State Departments of Health and Environmental Conservation when necessary.
  • Drafted, published, and managed all media and consumer outreach relating to Consumer Products. Created, edited, and published flyers, web magazines, and consumer tip sheets using Adobe Illustrator.
  • Developed policy for the Consumer Protection Board specific to consumer product safety, testing, recall awareness and industry relations.
  • Recommended legislative actions in support of stated policy goals and assisted CPB legislative council, shepherded specific policy initiatives through legislative process, and wrote rules for approved legislation. Maintained and improved relationships with other State and Federal consumer protection agencies, notably with the U.S. Consumer Product Safety Commission, acting on the CPSC's behalf as an Official State Designee for product recalls and product safety communications.
  • Acted as an advocate on behalf of New York State consumers.
  • CPB designee for ICPHSO (International Consumer Product Health and Safety Organization)
05/2006 to 05/2009
Engineering and Product Development Manager Motorsports Authentics, LLC City, STATE, Concord, NC
  • Managed $2.8 million tooling budget for die cast and mass market radio control vehicles. Responsible for entire die cast product life-cycle from initial concept, assisting US and Chinese based engineers with technical data, debugging tooling, product design, forecasting, brand development, and packaging development.
  • Conceptualized and developed new products for collector and mass retail product lines in die cast and vehicle remote control. Managed complete life cycle development for all OEM and Private Label die cast collectible products for partners such as 3M, Wix Filters, Exxon/Mobil, Roush Performance Parts, and Ford Motor Company. Managed production for over 500 yearly individual SKUs for Motorsports Authentics and OEM product lines.
  • Delivered entire start of season product line on time with minimal extra shipping charges for the first time in the 15 year combined history of both Action Performance Companies and Motorsports Authentics in 2007 and again in 2008.
  • Implemented successful re-launch of Muscle Machines Brand of die cast for Motorsports Authentics, managing product mixes, decoration, packaging, build plans and forecasts, and new tooling development and implementation in both the US and China.
  • Drafted and oversaw implementation of and adherence to revised CPSC compliance manual for evolving CPSIA regulations based on the passage of HR4040 in 2008.
  • Oversaw testing of over 900 individual SKUS in first year of new testing program alone, coming in under budget and with no major recalls. Initiated review of aging in stock inventory to determine where exposure due to potentially non complaint products may have occurred.
  • Managed core customer compliance relationships with major retail customers (Wal-Mart and Target) to ensure internal compliance procedures conformed to client requirements. Reviewed and approved all costs associated with testing with independent labs, with an eye to reducing testing costs and retaining margins.
  • Managed compliance staff to ensure compliance with all ASTM and CPSC age grading and testing requirements for die cast and toy products, as well as hard good items for mass retail and wholesale sales channels, and soft good items for mass retail.
04/1999 to 05/2006
Die Cast Collectibles Production Manager Deles International LTD City, STATE, Concord, NC
  • As US based manager for a Chinese die cast manufacturer, partnered with/helped found Team Caliber, LLC, a die cast collectible company specializing in NASCAR licensed memorabilia and other die cast products.
  • As liaison between Team Caliber personnel and team licensor, was responsible for product licensing and creation of brands ensuring team trademarks were used appropriately.
  • Implemented product development and product approval, labeling, and pricing procedures for both Deles and Team Caliber to ensure timely delivery of goods.
  • Managed die-cast production life-cycle including product design, production, pricing, packaging design and shipping.
  • Managed product development engineers and coordinated and attended on-site client meetings with engineers to measure and photograph full-sized vehicles to create die-cast tooling and new product development.
  • Traveled on a quarterly basis to Chinese production facilities to manage production, tooling, and creative processes with Chinese manufacturing partners.
  • Created and managed product development systems between US and China. Managed domestic as well as overseas product approval personnel for 5 years, ensuring procedures were followed and product approvals flowed with minimal errors.
Expected in 05/2008 to to
Bachelor of Arts: Political Science
University of North Carolina At Charlotte - Charlotte, NC

Member International Consumer Products Health and Safety Organization (ICPHSO)

Former US Consumer Products Safety COmmission (CPSC) State Designee


Six Sigma Green Belt Certification, August 2017

Professional Working

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Resume Overview

School Attended

  • University of North Carolina At Charlotte

Job Titles Held:

  • Manager, Product Safety and Quality, Fashion/Home
  • Consumer Product Safety Specialist
  • Engineering and Product Development Manager
  • Die Cast Collectibles Production Manager


  • Bachelor of Arts

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