My objective is to fully utilize the knowledge, skills, and experience that I have learned, as well as having an opportunity to grow within an organization or company.
Addressed several phone inquiries per day, converting into renewal customers. Identified contracts for approval. Effectively controlled the release of confidential information for general client lists. Initiated contact with clients and advised about varies plans and their effectiveness. Regularly sought opportunities to up sell and add on additional merchandise.
Cross-trained and provided back-up for other customer service representatives when needed. Prevented store losses using awareness, attention to detail and integrity. Planned and executed department bay resets. Monitored multiple databases to keep track of all company inventory. Conducted analysis to address safety issues which led to safe work environment.
Worked as a team member performing cashier duties, product assistance and cleaning. Cross-trained and provided back-up for other departments when needed. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Printed various labels and tags for all merchandise.
Minor in Sociology
Professional and friendly, Communication skills, Customer service experience, Networking
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