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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Proactive Consultant with 5+ years of  organizational change management, people development, training and project management experience in fast-pace, ever-changing environments across a variety of clients and industries.

Skills

Microsoft Office suite of products

Oracle PeopleSoft 

SAP

Microsoft Dynamics 365

Business Writing

Business Writing

Organizational Change Management

Articulate Storyline

Oracle's User Productivity Kit

Team Management 

Work History
Management Consulting Senior Consultant, 01/2014 to Current
Point BSeattle, WA,
  • Expert in nurturing client relationships at all levels of company leadership, providing consultation and advisory services in organization change management and user adoption.
  • Produced polished proposals and presented in orals to win engagements.
  • Managed clients through complex change management program targeting workforce enablement and adoption of future process changes across 12 technology groups by creating and maintaining detailed project plans, each with 400+ tasks. 
  • Developed and lead sustainable training approach and process for PeopleSoft implementation including training role mapping, developing content, delivering the training courses, tracking and enforcing the completion, and providing performance support initiatives. 
  • Managed the user adoption workstream for a CRM implementation which included stakeholder engagement, communications, business readiness, and training. 
  • Developed communications plan and strategy for SAP implementation including the management of micro site, and deployed numerous communications including executive memos, department-wide emails, and consistent training and program updates spanning across the releases.
  • Managed numerous teams and over 9 direct reports in both change management, training, and user adoption initiatives across projects and clients.
  • Managed opportunity pipeline and onboarding pillars for practice.
Management Consulting Analyst, 08/2011 to 01/2014
AccentureCity, STATE,
  • Assignments include Federal Government, Telecommunications, Utilities, and Financial Services industries.
  • Continuously worked with senior level management and became trusted advisor and partner in combined work efforts.
  • Led clients through change management initiatives including design, program management, implementation, training, and roll-out.
  • Developed training materials, communications, and project plans for ERP implementation.
  • Led teams to streamline processes, improve efficiency, and deliver sustainable solutions leading to savings of over 252 million across a telecommunications company.
  • Excelled at studying complex situations, defining and clarifying needs/expectations, and merging those into actionable strategies.
  • Supported geographically and culturally diverse teams, including heading up efforts of event planning and relationship building across projects.
Education
Bachelor of Science: Business , Expected in May 2011
North Carolina State University - ,
GPA:

Graduated Magna Cum Laude

Concentration - Supply Chain Management, Minor in Spanish

Study Abroad - Lima, Peru and Dundee, Scotland

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School Attended

  • North Carolina State University

Job Titles Held:

  • Management Consulting Senior Consultant
  • Management Consulting Analyst

Degrees

  • Bachelor of Science

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