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maintenance renewal account manager resume example with 19+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Account Representative who excels at building a loyal customer base to achieve both short and long-term organization sales goals.


Goal-driven Service and Support Sales Account Manager who consistently exceeds revenue goals.


Exceptional interpersonal communication and leadership skills.


Goal-driven sales professional who diligently follows up on all leads to expand existing business.


Results-oriented Account Manager who excels in revealing customer needs and delivering solutions.


Account Representative who excels at building a loyal customer base to achieve both short and long-term organization sales goals.


Accomplished and results-driven sales professional offers 15 years of leadership and account management experience as an integral, collaborative part of fast-paced sales teams.


Strategic thinker and proactive problem solver with expertise in renewing and up-selling to existing customers


Account Manager well-versed in retaining top accounts. Areas of emphasis include territory development, operations management and global solutions.


Account Representative who excels at building a loyal customer base to achieve both short and long-term organization sales goals.

Highlights
  • Upselling and consultative selling
  • Exceptional customer service skills
  • Skilled multi-tasker
  • Strong communicator
  • Knowledge of CRM (SAP, Salesforce)
  • Formulating quotes
  • Proven sales track record
  • Effective team player
  • Fortune 500 company sales background
  • Social media savvy
  • National account management
  • Established track record of exceptional sales results
Accomplishments

Qualified for Sybase President's Club in 2001, 2005, 2007, 2009


Qualified for SAP Global Services Winners Circle 2011



Experience
05/1998 to 07/2014 Maintenance Renewal Account Manager SAP | City, STATE,

Managed a portfolio of over 350 accounts totaling $10.5m (annually)


Consistently exceeded annual quota. (2013 - 102.2% 10,735,000 VS $10,500,00; and in 2012 106%


Prospected, qualified Upsold and Closed $350,422 in additive revenue in 2013 & $ 515,252 in 2012


Work directly with end user or through channel partner to ensure timely execution of maintenance contracts


Negotiate directly with C Level clients software renewals pricing and upsell transactions


Function as Licensing expert to ensure licensing compliance and consistent revenue


Leverage knowledge of currently licensed solutions to leverage new revenue generating support opportunities


Develop leads and account penetration by prospecting current active in cycle and out of cycle renewals


Coordinate closely with Sales account team to help find, expand and close new license revenue


to *Technical Support Engineer *Idiom Technologies | City, STATE,

* 2002 (7 months) - Worked with start-up as a Technical Support Engineer.


Duties: Provide Customer/Technical Support for customer base, assist in maintaining in-house software needs and assist with Sales team with on-site trouble-shooting/Customer Support.

1995 to 04/1998 OS Supervisor IRI Software | City, STATE,

Managed staff that conducted a multitude of operational duties for busy software company.

Education
Expected in 1989 to to | American International College, , GPA:

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Resume Overview

School Attended

  • American International College

Job Titles Held:

  • Maintenance Renewal Account Manager
  • *Technical Support Engineer
  • OS Supervisor

Degrees

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