Montgomery Street, San Francisco, CA 94105
Home: (555) XXX-1000 - Cell: - resumesample@example.com - -
Highly organized, detail-oriented, and independent; able to effectively strategize and prioritize to accomplish multiple tasks. Experienced in luxury customer service and team leading.
Expected in May 2015 High School Diploma:
Oxon Hill High School - Oxon Hill, MD
GPA:
Expected in Current Associate of Arts: Business Administration
Howard Community College - Columbia, MD
GPA:
- Excellent communication skills
- Customer service focus
- Effective Leader
| - Proficient computer skills
|
09/2016 to Current Luxury Fragrance Vendor Coty Inc – City, ,
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a high success rate.
- Consistently hit and exceeded sales goals
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Routinely answered customer questions regarding merchandise and pricing.
- Recommended, selected and helped locate and obtain out-of-stock product including Gucci, CK, Marc Jacobs, Lacoste, and Chloe based on customer requests.
- Provided ongoing guest service, including giving luxury fragrances advice.
01/2016 to Current Luxury Fragrance Lead Vendor Interparfums Luxury – City, ,
- Supervised a sales force of fragrance vendors
- Attended sales training camp and brought best practices leadership back to the company.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained up-to-date knowledge of products including Jimmy Choo, Coach, and Mont Blanc, and kept up to date with service changes.
- Counted cash drawers and made bank deposits.
- Oversaw sales forecasting, goal setting and performance reporting for many luxury brands.
10/2013 to 07/2014 Computer and Troubleshooting Technician Computer Spot Technologies – City, STATE,
- Identified and corrected performance issues.
- Ensured proper installation of cables, operating systems and software in customers computers
- Maintained and repaired mobile devices and computers.
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