Highly organized, detail-oriented, and independent; able to effectively strategize and prioritize to accomplish multiple tasks. Experienced in luxury customer service and team leading.
Education
Expected in May 2015
High School Diploma: Oxon Hill High School - Oxon Hill, MD GPA:
Expected in Current
Associate of Arts: Business Administration Howard Community College - Columbia, MD GPA:
Skills
Reliable and Punctual
Multi-tasking skill
Excellent communication skills
Customer service focus
Effective Leader
Bilingual in Spanish
Detail-oriented
Proficient computer skills
Motivated team player
Team leadership
Work History
09/2016 to Current
Luxury Fragrance VendorCoty Inc – City, ,
Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with a high success rate.
Consistently hit and exceeded sales goals
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Routinely answered customer questions regarding merchandise and pricing.
Recommended, selected and helped locate and obtain out-of-stock product including Gucci, CK, Marc Jacobs, Lacoste, and Chloe based on customer requests.
Provided ongoing guest service, including giving luxury fragrances advice.
01/2016 to Current
Luxury Fragrance Lead VendorInterparfums Luxury – City, ,
Supervised a sales force of fragrance vendors
Attended sales training camp and brought best practices leadership back to the company.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained up-to-date knowledge of products including Jimmy Choo, Coach, and Mont Blanc, and kept up to date with service changes.
Counted cash drawers and made bank deposits.
Oversaw sales forecasting, goal setting and performance reporting for many luxury brands.
10/2013 to 07/2014
Computer and Troubleshooting TechnicianComputer Spot Technologies – City, STATE,
Identified and corrected performance issues.
Ensured proper installation of cables, operating systems and software in customers computers
Maintained and repaired mobile devices and computers.
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