lsr and customer solutions specialist resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Driven leader with 18 years of experience in Transportation and Supply chain oversight. Outgoing enthusiastic individual with superior skills in working in both team-based and independent capacities by bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with anticipation and motivation.

  • Corporate systems - Navisphere, EDI, TMW
  • Word
  • Excel
  • Excel
  • Negotiations
  • Procurement
  • Transportation/Supply chain Management
  • Claims analysis and review specialist
  • Customer relations specialist
  • Variance and risk analysis
  • Communication and presentation
  • Knowledge of legal standards
  • Providing solutions
  • Staff development
  • Recruiting and interviewing
  • Team morale and welfare
  • Listening
  • Planning
  • Cost Control
  • Building Effective Relationships
  • Teamwork
  • Research
  • MS Office Suite
  • Access
  • Visual Basic
  • PowerPoint
  • Problem solving
  • Risk management
  • Vendor, customer and public relations
  • Team relations understanding
  • Designed and developed strategic programs
  • Profit and loss accountability
  • HR understanding
  • Mac and PC proficiency
  • Suspension systems understanding
  • Negotiation and persuasion
  • Staff development and leadership
  • Leadership
  • Performance Analysis
  • Process Improvement
  • Creativity
  • Communication Skills
  • Strategic Planning
  • Education and Training
    BWMT Urbandale, IA, Expected in 09/2005 Associate of Science : Physical Therapy, Sports Massage Therapy. - GPA :

    GPA: 4.0

    Drake University Des Moines, IA, Expected in 1993 Associate of Applied Science : Business Management/Ethics - GPA :
    Macy's - LSR and Customer Solutions Specialist
    Fort Lauderdale, FL, 08/2019 - Current
    • Strengthened operational efficiencies by developing organizational tracking systems with updated GPS location through ELD devices already implemented by law.
    • Provided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
    • Supervise and provide leadership to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning.
    • Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Manage all routing modifications to ensure the business is utilizing systems efficiently.
    • Continually assess the service level and provide recommendations to GM regarding opportunities to improve operational performance
    • Strengthened operational efficiencies by developing organizational tracking systems with updated GPS location through ELD devices already implemented by law. and manage Key Performance Indicators and cost factors impacting operational effectiveness
    • Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
    • Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members
    • Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.
    • Embrace, promote and lead continuous improvement efforts.
    • Improved productivity by providing CSR performance feedback for corrective action.
    • Cultivated impactful relationships with Team leads and drove business development by delivering transportation knowledge.
    • Lead on- and off-site customer support teams across multiple time zones.
    • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
    • Achieved top satisfaction, retention and referral rankings on consistent basis.
    Ruan Transportation Corporate - Brokerage Specialist Lead
    City, STATE, 07/2015 - 06/2019
    • Develop and manage the business and service relationship with numerous customers to ensure their specific requirements; including service level expectations, commodity handling, facility protocol and hours of operations are understood and complied with.
    • Actively monitor shipments to ensure safe and timely delivery while complying with all State and Federal regulations and Ruan company policies.
    • Efficiently manage shipments by establishing relationships and accurately on-boarding and qualifying a variety of transportation providers with capabilities to provide numerous modes including Over the Road (OTR), Rail, Ocean and Air Negotiate rates with a variety of transportation providers.
    • Understand and apply current transportation rates allowing for fair and firm negotiations with carriers and customers.
    • Establish strong working relationships amongst co-workers and other Ruan operations including Integrated Solutions, Transport Terminals and RDAS to leverage capacity, improve service and maximize profitability.
    • Investigate and proficiently resolve all shipment related issues to ensure on-time pickup and delivery.
    • Perform functions and support the activity of other operations as necessary.
    • Provide outstanding customer service by handling and responding to all customer inquiries - timely and accurately.
    • Posses strong computer skills including MS Office Suite (Word, Excel, PowerPoint, and Access) Consistent ability to effectively organize and prioritize workload in a multi-task environment.
    • Strong verbal and written communication and the ability to effectively communicate with diverse groups of people.T
    • Completed three complete factory tear downs and transported them to new locations resulting in 100% success.
    • Recognized by management for providing exceptional Management.
    • Performed site evaluations, customer surveys and team audits.
    • Utilized DAT and ITS to compile data gathered from various sources.
    • Earned reputation for good attendance and hard work.
    • Provided excellent guidance and appreciation to my team when face-to-face or through phone conversations.
    • Achieved cost-savings by developing functional solutions to rate spikes and lows.
    Worldwide Supply Chain Solutions - Logistics Associate
    City, STATE, 02/2013 - 07/2015
    • Coordinate freight movements for all Transportation over-the-road trucks and backhaul freight options at other locations as needed and market conditions warrant.
    • Quote and cover truckload shipments Lead, support, and help foster safety culture and best practices throughout the organization.
    • Contact, negotiate and secure carriers for available/open loads Maximize each load by negotiating with customers and carriers to ensure proper profit margins Problem solve in a quick and efficient manner as issues or problems arise.
    • Participate in business development, building and securing accounts Work to efficiently increase revenue and margin.
    • Build relationships with new and existing carriers Bid on dedicated contract opportunities Adhere to risk management practices that address the DOT rules and regulations for company drivers and the liability and insurance concerns of this activity.
    • Assist in retaining and recruiting drivers.
    • Worked with vendors to obtain optimal prices and delivery schedules.
    • Obtained and coordinated materials required to meet contract objectives.
    • Designed and implemented techniques to reduce time and costs required to obtain and move goods.
    • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
    • Collaborated with others to discuss new freight opportunities.
    • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
    • Created agendas and communication materials for team meetings.
    • Improved customer satisfaction by finding creative solutions to problems.
    Express Logistics Inc. - National Sales Account Coordinator
    City, STATE, 09/2011 - 02/2013
    • Carrier sourcing and procurement, negotiating rates, and tracking of each shipment Locate carriers for FTL and TL shipments.
    • Track shipments from shipper to receiver.
    • Hands on acquiring a great carrier base to move shipments at 15 - 20% margin for my company.
    • Problem solving from driver detention, inclement weather, upset shippers, double blind shipments and obtaining BOL's and POD's Create excel spreadsheets by fuel surcharge and lane demand Help train new sales staff.
    • Entering And processing quick pay and fuel advances.
    • Provide manager with accurate and timely reporting of issues Monitoring on time service standards for each carrier.
    • Recognized by management for providing exceptional customer service.
    • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
    • Improved customer satisfaction by finding creative solutions to problems.
    • Improved operations by working with team members and customers to find workable solutions.
    • Collaborated in development of RFP procedures.
    Activities and Honors
    • Member, Alumni Association
    • Member, Small Business Association (2008 - present)

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    Resume Overview

    School Attended

    • BWMT
    • Drake University

    Job Titles Held:

    • LSR and Customer Solutions Specialist
    • Brokerage Specialist Lead
    • Logistics Associate
    • National Sales Account Coordinator


    • Associate of Science
    • Associate of Applied Science

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