Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Energetic individual with background stocking shelves for various companies. Courteous, cordial and expert in building client rapport.
Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Dedicated Unloader skilled in demonstrating a balance of efficiency and quality while abiding by stringent unloading schedules. Frequently acknowledged for an excellent work ethic and commitment to safety. Well-versed in reviewing shipping documentation and reconciling with the delivered products to note discrepancies.
Proactive individual with great organizational skills and energetic and responsible with experience working in fast-paced environments.
Skills
Stock organization
Data entry
Packaging and labeling equipment
Customer service
Experience
01/2018 to 07/2018Lot AssociateWegmans Food Markets | Swepsonville, NC,
Gathered stray carts from parking lot and within store to free aisles and parking lot of obstacles.
Monitored activity at store entrance to maintain clean environment and identify suspicious activity.
Greeted customers entering store and directed towards appropriate departments to aid in prompt location of desired products or service providers.
Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
Removed trash bags from front of store and parking lot trash cans to appropriate garbage disposal areas.
Provided assistance to other departments as needed to guarantee seamless shopping experience for customers during busy or understaffed times.
Thanked customers upon departure from store to leave positive impression of customer service.
Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
06/2017 to 10/2017Shelf Merchandising Specialist /Truck UnloaderBest Buy | Antioch, CA,
Bent, lifted, opened, and moved heavy products.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Assessed floor displays to determine which merchandise required restocking.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Opened containers, using steel cutters, crowbar, clawhammer, or other hand tools.
Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
Monitored pallet weights and truck capacity to adhere to standards.
Adhered to all workplace safety standards and OSHA regulations.
01/2013 to 11/2016Call Center Customer Service SpecialistConvergys Corporation | City, STATE,
Prepared, completed and processed customer account forms and database changes.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
01/2012 to 11/2012Shelf Merchandising SpecialistDeseret Industries | City, STATE,
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Replenished inventory with focus on addressing customer needs.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Processed customer purchases
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Education and Training
Expected in 01/2011High School Diploma | Canyon View High School, Cedar City, UTGPA:
Expected in | General EducationWeber State University, Ogden, UTGPA:
Expected in | General EducationUtah Valley University, Orem, UTGPA:
Expected in | AccountingSouthern Utah University, Cedar City, UTGPA:
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