Organized, adaptable Customer Service Specialist with 17 years' experience in a variety of settings including
business to business sales and retail sales. Possess extensive experience resolving customer problems
and increasing customer satisfaction. Strengths include high productivity while working accurately and strong
communication skills.
Highlights
Employee scheduling
Cash handling accuracy
Time management
Detail-oriented
Excellent multi-tasker
Strong communication skills
Experience
Logistics Team MemberFeb 2012 to Current Target － Quakertown, PA
Help unload and stock products from shipments
Perform daily audits of merchandise on the sales floor
Follow thru with policies and procedures
Greet and help customers as needed
Cross trained in Pricing, mark up and mark down items
Cross trained in Pfresh, unload and stock perishable items
Cross trained in In-stocks; make sure the counts are correct for the product on hand
Cross trained in Presentation, help set up and take down of new sales planners
Cross trained as Cashier, ring out guest sales
Cross trained in Backroom, put away and take out items from backroom
Cross trained in Receiving , receive Direct Store Deliveries, Process Merchandise Initial Returns, process
Environmental Sensitive Material, Create Purchase Orders for Vendors, Scan in Vendors, Receive and process
packages from UPS/Fedx
Cross train in ship from store , pick , process and pack customer orders to be shipped out via UPS
Store ManagerFeb 2010 to Feb 2012 Cosmo Prof － Reading, PA
Provided Customer service, greet & help as required
Answered multiple phone lines, performed register duties
Received merchandise, sorted and put out on sales floor
Created displays, stocked merchandise
Create monthly work schedule, manage employees
Sort, assign and then file paper work
Sales AssociateFeb 2009 to Feb 2010 Old Navy － Saucon, US, Pa
Provided Customer service, greet & help as required
Answered multiple phone lines, performed register duties
Received merchandise, sorted and put out on sales floor
Created displays, stocked merchandise
Order EntryFeb 2007 to Feb 2009 Knoll － East Greenville, Pa
A global manufacturer of office furnishings dedicated to design excellence for home and workplace
Order Entry- Government Orders
Provided Customer Service, resolved problems efficiently and effectively
Performed order entry for all government orders, one of the largest customers
Entering a daily average of 30-40 sales orders quickly and accurately
Clarified product and order information with dealers and/or clients.
Served as back up in mailroom
Education
High School Diploma, General 2001Emmaus High School － Emmaus, Pa
