Experienced Logistics Specialist fluent with ERP, supply chain, inventory management, business reporting and logistics software. Known as master strategist possessing exceptional attention to detail and "no problem too big or small" mindset. Systematic warehouse professional bringing 8+ years' experience managing logistics needs. Proficient in validating inventory, coordinating deliveries and managing documentation. Veteran security associate with demonstrated expertise in optimal security practices in building, grounds, personnel and asset protection. Excellent observational, problem-solving and decision-making abilities combined with detail-oriented nature, unparalleled integrity and sound judgment. Familiar with M9 and M4 Rifle weaponry and well-trained in successful strategies for de-escalating conflicts and emergency response. Safety-conscious Security Guard with excellent communication skills and eye for detail. Physically dexterous with ability to monitor premises through advanced security cameras. Adept at handling and resolving conflicts in professional manner. Safety Officer securing facility staff and visitors. Demonstrated ability to learn new procedures and policies. Uses defensive tactics within strict guidelines. Experienced in emergency response, including evaluation procedures. Excellent listening and customer service skills.
- Shipment coordinating
- Evaluating proposals
- Inventory restocking
- Updating logs
- Validating supplies
- Superb surveillance skills
- Emergency response
- Criminal investigations
- Safety and security
- Legible report writing
- Surveillance
- Firearms expertise
- Security camera monitoring
- Keen observer
- Dispatch
- De-escalation techniques
- Security operations experience
- Punctuality
- MS Office
- Approachable
- Contract performance monitoring
- Reporting and documentation
- Strong interpersonal skills
- Public safety and security
- Operations management
- Compliance and regulatory
- Sanitation practices
- Database and user interface software
- Workplace security
Fremont, CA, 07/2012 - Current
- Remained flexible in rapidly changing environments and adapted to developing situations.
- Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
- Informed violators of applicable rules and removed unauthorized individuals from premises.
- Checked identification of all persons entering and exiting facility.
- Maintained composure and professionalism while screening visitors during high volume periods.
- Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques.
- Updated shift logs and produced daily reports outlining security activities and specific incidents.
- Maintained open communication with security team members and building supervisors via radios, telephones, and digital means.
- Patrolled and monitored property areas via bicycle and company vehicle.
- Inspected and adjusted security systems, equipment and machinery to gain better overall coverage of parking lots and interior and exterior of buildings.
- Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations.
- Secured entrances and exits via physical presence and careful monitoring of CCTV.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Directed inter-modal domestic and overseas import and export operations to ensure proper maintenance of schedules in alignment with deadlines.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Coordinated incoming and outgoing shipments to maintain schedules.
Ontario, CA, 02/2018 - 07/2019
- Managed 6 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained meticulous employee records to accurately track attendance and productivity.
- Supervised team of 50 employees and provided training focused on maximizing overall performance.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Directed all dispatching, routing and tracking of 55 fleet vehicles.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Trained 10 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 85%
- Maintained updated and detailed records of calls in physical and electronic database.
- Went 70 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
Southaven, MS, 12/2013 - 12/2018
- Cultivated professional working relationships with peers, operation managers and area managers using various skills, including safety management, interpersonal, and time management skills.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Kept accurate and detailed records of personnel progress and productivity.
- Increased efficiency 80% through one-on-one mentoring of staff and re-training development programs.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Managed company operations, including staff hiring, training, development, scheduling and supervision.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented policies and standard operating procedures for continuous improvement.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Enhanced processes by pinpointing bottlenecks and working with production manager to resolve.
City, STATE, 03/2006 - 12/2014
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Coached team on effective upselling and cross-selling methods.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
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School Attended
- University of New Orleans
- St. Augustine High School
Job Titles Held:
- Logistics Specialist
- Dispatch Supervisor
- Operations Production Coordinator
- Assistant Store Manager
Degrees
- Some College (No Degree)
- High School Diploma
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