, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Meticulous and resourceful logistics operations professional with over 5 years' experience excelling at prioritizing, multi-tasking and following through to achieve project goals. Adept in assessing operational capabilities, creating and implementing process improvements, training staff and streamlining overall operations for optimal business efficiency. Problem resolver and vendor relationship manager seeking to leverage background into a position with a progressive organization.
Skilled Logistics Specialist with a strong attention to detail and a methodical approach to maintaining the flow of goods into and out of the warehouse. Proficient in coordinating incoming and outgoing shipments. Proactive and hardworking leader.
Skills
Operating forklifts
Warehousing and delivery
Increasing efficiency and productivity
Tracking inventory levels and orders
Fluent with NALCOMS, ONETOUCH, and OOMA
Coordinating transportation
Inspecting goods
Safety practices
Inventory counting
Team oversight
Documentation skills
Forklift trained
Vendor relations skills
Freight transportation
Data entry
Computer skills
Experience
01/2018 to CurrentLogistics SpecialistCoretelligent, Llc | Bethesda, MD,
Conducted inventory checks and resolved discrepancies.
Organized and maintained order documentation.
Kept deliveries on track and provided timely status updates.
Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
Managed inbound and outbound delivery schedules for optimal flow of goods.
Scheduled material deliveries, equipment repair and shipment transportation.
Improved lines of communication between company and customers.
Coordinated import and export operations, adhering to tight schedules and deadlines.
Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
Relayed information between drivers and recipients regarding ETA and potential delays.
Aided senior leadership with report generation to utilize process improvements.
Logged, processed and followed up on merchandise authorization shipments in databases.
Determined appropriate licensing requirements and product classification for import and export shipments.
Coordinated with freight forwarders to expedite international shipments.
Strengthened integrity, developing organization systems for records, reports and agendas.
Scheduled shipments to customer warehouses via in-house tracking system.
Automated office operations, managed client correspondence and supplied record tracking and data communication services.
Processed sales orders and completed bookkeeping, purchasing, tracking and credit application tasks.
Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.
Worked with team members to improve process integration and flow.
Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Teamed with freight forwarder to verify correct times to reduce delayed or early bookings.
Dispatched local and long-distance carriers daily.
Fostered customer retention by cultivating long-term rapport based on prompt and courteous service.
Conducted research on logistics operations and performed literature reviews, interviews and site visits.
Diminished project lags by securing logistics, equipment and supplies to meet just-in-time demand.
Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
10/2015 to 01/2018Operations SpecialistThe Tjx Companies, Inc. | Cheyenne, WY,
Served as liaison between certain departments to implement new improvement plans and changes.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Wrote reports outlining results to facilitate management decision making.
Supported asset transfers, lender and equity requests, and audit inquiries.
Trained, mentored and motivated employees to maximize team productivity.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Managed supply chain and monitored logistics functions for company.
Aligned operational boundaries between processes and production demands.
08/2013 to 10/2015Account ManagerAffiliated Monitoring | Wilmington, NC,
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
Grew customer base by identifying needs for relevant product solutions to fit client budgets and schedules.
Developed and delivered new business requisitions through business-to-business sales and trade shows.
Assessed processes used to send products to customers and discovered improved method.
Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Designed timelines for services and alerted customers of changes or updates frequently.
Improved productivity by overseeing and supporting account management team.
Grew company revenue and rebuilt customer loyalty.
Exceeded sales goals for accounts by upselling products to existing customers.
Increased yearly sales by cultivating customer relations and resolving service requests.
Led and motivated sales team working with businesses.
Improved customer confidence and recovered previous year sales losses by building and renewing customer relationships to define market opportunities.
Increased sales by cultivating successful customer relations and efficiently resolving service requests.
Education and Training
Expected in | General StudiesVincennes University, Vincennes, INGPA:
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