LiveCareer-Resume

logistics specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Organized professional offering demonstrated success in relevant roles. Diligent and efficient illustrated through 4 years in related roles. Strong foundation of Data Entry and Customer service knowledge with consistent drive for continuous knowledge acquisition.

Skills
  • Customer Needs Assessment
  • Materials and Supply Allocation
  • Team Guidance and Management
  • Logistics Process Improvement
  • Oral Presentation
  • Cost Reduction
  • Problem Solving
  • Technical Data Provisioning and Analysis
  • Work Delegation and Tracking
  • Problem-Solving
  • Attention to Detail
  • Results Documentation
  • Decision Making
  • Verbal and Written Communication
  • Technical Project Management
  • Schedule Coordination
  • Documentation Skills
  • Data Reporting
  • Error Verification
  • Data Input
  • Data Auditing
  • Alphanumeric Entry
  • Microsoft Office Suite
  • Time Management
  • Written and Verbal Communication
  • Service Oriented
  • Data Verification
  • Data Review
  • Document Management and Storage
  • Multitasking and Prioritization
  • Data Management
  • Data Compilation
  • Workflow Management
  • Excel Expertise
  • Microsoft Office Expertise
  • Verifying Data Accuracy
  • Database Updates
  • Spreadsheet Creation
  • Database Management
  • Data Integrity
  • Credit Card Payment Processing
  • Report Generation
  • Report Creation
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Order and Refund Processing
  • Data Entry
  • Customer Service
  • Issue and Complaint Resolution
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Translation and Interpretation Services
  • Call Documentation
  • CRM Software
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
Experience
Logistics Specialist, 02/2020 - Current
Emd Millipore Oakville, CA,
  • Conducted inventory checks and resolved discrepancies.
  • Organized and maintained order documentation.
  • Kept deliveries on track and provided timely status updates.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
  • Managed inbound and outbound delivery schedules for optimal flow of goods.
  • Scheduled material deliveries, equipment repair and shipment transportation.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
  • Aided senior leadership with report generation to utilize process improvements.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Coordinated with freight forwarders to expedite international shipments.
  • Strengthened integrity, developing organization systems for records, reports and agendas.
  • Scheduled shipments to customer warehouses via in-house tracking system.
  • Automated office operations, managed client correspondence and supplied record tracking and data communication services.
  • Worked with team members to improve process integration and flow.
  • Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.
  • Cultivated carrier relations and tracked financials to verify optimum performance.
  • Conducted research on logistics operations and performed literature reviews, interviews and site visits.
Customer Service Representative, 11/2021 - 07/2022
Mechanics Bank Modesto, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.
Data Entry Specialist, 11/2020 - 10/2021
Sherpa Davidson, NC,
  • Identified, corrected and reported data entry errors.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled data from source documents prior to data entry.
  • Reviewed and updated account information in company computer system.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Sorted source documents and organized to be filed.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Proofread and edited documents to correct errors.
  • Executed data verification to ensure expedient error detection.
  • Documented data entry completions in corresponding logbooks.
  • Exceeded quality goals to support team productivity.
  • Revised standard operating procedures to reflect current practices.
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
  • Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
  • Processed confidential tax form information with care and precision.
  • Gathered and documented statistical information to generate reports.
  • Reviewed source documents to locate required data for entry.
Dispatch Manager, 11/2020 - 04/2021
Lkq Brainerd, MN,
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Developed and monitored field efficiencies and innovated new ways to improve operations.
  • Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
  • Promoted safe work activities by conducting safety audits and attending company safety meetings.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Arranged for repairs to restore service and schedules.
  • Managed communications within assigned territories.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Oversaw and coordinated communications within assigned territory.
  • Addressed questions, problems or requests for service or equipment.
  • Documented services performed, operations information and dispatch details in system.
  • Scheduled and dispatched over 5 daily roadside assistance calls based on caller locations and available employees.
  • Relayed work orders and information between work crews, supervisors and field personnel.
General Manager, 02/2017 - 12/2019
Bowlero Corp Sinking Spring, PA,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Trained employees on duties, policies and procedures.
  • Led employee evaluations with constructive feedback to boost performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.
  • Developed service and sales strategies to improve retention and revenue.
  • Administered employee discipline through verbal and written warnings.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Taught alertness and security tactics to reduce theft and losses.
  • Created schedules and monitored payroll to remain within budget.
  • Guided management and supervisory staff to promote smooth operations.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Education and Training
Certification: Microsoft Azure, Expected in 09/2022
-
Udemy - Online,
GPA:
Status -
Certification: Cybersecurity, Expected in 05/2021
-
Rice University - Houston, TX,
GPA:
Status -
Certification: Logistics Specialist, Expected in 09/2020
-
US Navy - Meridian, MS,
GPA:
Status -
Associate of Science: Computer And Information Sciences, Expected in 02/2017
-
City Gate Institute of Innovation And Technology - Nigeria,
GPA:
Status -
  • 4.1 GPA
  • Ranked in Top 5% of class
  • Thesis: Internet As A Tool to Improve Commerce (eCommerce)
High School Diploma: , Expected in 08/2010
-
Ademola Grammar School - Nigeria,
GPA:
Status -
  • Major in Science
Activities and Honors
Certifications
  • Certified Logistics Specialist, US Navy - 2020
,
Skills
  • Customer Needs Assessment
  • Materials and Supply Allocation
  • Team Guidance and Management
  • Logistics Process Improvement
  • Oral Presentation
  • Cost Reduction
  • Problem Solving
  • Technical Data Provisioning and Analysis
  • Work Delegation and Tracking
  • Problem-Solving
  • Attention to Detail
  • Results Documentation
  • Decision Making
  • Verbal and Written Communication
  • Technical Project Management
  • Schedule Coordination
  • Documentation Skills
  • Data Reporting
  • Error Verification
  • Data Input
  • Data Auditing
  • Alphanumeric Entry
  • Microsoft Office Suite
  • Time Management
  • Written and Verbal Communication
  • Service Oriented
  • Data Verification
  • Data Review
  • Document Management and Storage
  • Multitasking and Prioritization
  • Data Management
  • Data Compilation
  • Workflow Management
  • Excel Expertise
  • Microsoft Office Expertise
  • Verifying Data Accuracy
  • Database Updates
  • Spreadsheet Creation
  • Database Management
  • Data Integrity
  • Credit Card Payment Processing
  • Report Generation
  • Report Creation
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Order and Refund Processing
  • Data Entry
  • Customer Service
  • Issue and Complaint Resolution
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Translation and Interpretation Services
  • Call Documentation
  • CRM Software
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
Work History
Logistics Specialist, 02/2020 - Current
United States Naval Reserves Houston, TX
  • Conducted inventory checks and resolved discrepancies.
  • Organized and maintained order documentation.
  • Kept deliveries on track and provided timely status updates.
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
  • Managed inbound and outbound delivery schedules for optimal flow of goods.
  • Scheduled material deliveries, equipment repair and shipment transportation.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
  • Aided senior leadership with report generation to utilize process improvements.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Coordinated with freight forwarders to expedite international shipments.
  • Strengthened integrity, developing organization systems for records, reports and agendas.
  • Scheduled shipments to customer warehouses via in-house tracking system.
  • Automated office operations, managed client correspondence and supplied record tracking and data communication services.
  • Worked with team members to improve process integration and flow.
  • Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.
  • Cultivated carrier relations and tracked financials to verify optimum performance.
  • Conducted research on logistics operations and performed literature reviews, interviews and site visits.
Customer Service Representative, 11/2021 - 07/2022
Allstate Insurance Co Houston, TX
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.
Data Entry Specialist, 11/2020 - 10/2021
JAYCASH GROUP LLC Houston, TX
  • Identified, corrected and reported data entry errors.
  • Completed accurate and efficient data entry and database updates to support business operations.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Compiled data from source documents prior to data entry.
  • Reviewed and updated account information in company computer system.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Sorted source documents and organized to be filed.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Proofread and edited documents to correct errors.
  • Executed data verification to ensure expedient error detection.
  • Documented data entry completions in corresponding logbooks.
  • Exceeded quality goals to support team productivity.
  • Revised standard operating procedures to reflect current practices.
  • Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
  • Supported document reviews and auditing by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
  • Processed confidential tax form information with care and precision.
  • Gathered and documented statistical information to generate reports.
  • Reviewed source documents to locate required data for entry.
Dispatch Manager, 11/2020 - 04/2021
Baws Baws USA INC Houston, TX
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
  • Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
  • Developed and monitored field efficiencies and innovated new ways to improve operations.
  • Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
  • Promoted safe work activities by conducting safety audits and attending company safety meetings.
  • Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
  • Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
  • Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
  • Maintained current knowledge of personnel in field and completed deliveries or delays.
  • Arranged for repairs to restore service and schedules.
  • Managed communications within assigned territories.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Oversaw and coordinated communications within assigned territory.
  • Addressed questions, problems or requests for service or equipment.
  • Documented services performed, operations information and dispatch details in system.
  • Scheduled and dispatched over 5 daily roadside assistance calls based on caller locations and available employees.
  • Relayed work orders and information between work crews, supervisors and field personnel.
General Manager, 02/2017 - 12/2019
Adekaz Global Lagos, Nigeria
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Trained employees on duties, policies and procedures.
  • Led employee evaluations with constructive feedback to boost performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Supervised employees through planning, assignments and direction.
  • Developed service and sales strategies to improve retention and revenue.
  • Administered employee discipline through verbal and written warnings.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Taught alertness and security tactics to reduce theft and losses.
  • Created schedules and monitored payroll to remain within budget.
  • Guided management and supervisory staff to promote smooth operations.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Udemy
  • Rice University
  • US Navy
  • City Gate Institute of Innovation And Technology
  • Ademola Grammar School

Job Titles Held:

  • Logistics Specialist
  • Customer Service Representative
  • Data Entry Specialist
  • Dispatch Manager
  • General Manager

Degrees

  • Certification
  • Certification
  • Certification
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: