Logistics Specialist Resume Example

Managed eight associates with clients requests. Assistance with billing, parts and services, technical issues, and ordering supplies. Provided primary customer support to internal and external customer in a fast- paced environment. Maintained customer satisfaction with forward thinking strategies focused on addressing clients needs and resolving concerns. Coached new team members on service techniques and provided scoring through quality assurance program. Engaged other departments within the organization for assistance with the expertise out side of the customer representative access. Maintained weekly one hour meetings to inform the team of new up coming products, process changes and any other business updates to keep them abrest with the new and exciting industry growth.

Provided a platform for excellent communications with clients. Stepped up to assist customer service manager with complaints and issues during times of department short staffing. Resolved customer service issues using company process and policies and provided updates to the customer.

Managed six associates with clients receivables. Reconciled accounts receivable ledger to verify payments and resolve variances . Coached the team with reporting financial data, records and aged trail balance reports for review with the client. Assisted with the presentation of the data based on the companies polices and procedure's . Developed a matrix for associates quality assurance and motivation for high customer service. Calculated discounts, percentage allocations, credits and spreadsheet process improvements to secure prompt and regular receipts for the organization. Processed bill reminders and consulted with third path collection agency to resolve past-due customer accounts. Reconciled account information and reported figures in ledger by comparing to bank account statement each month.

Managed the ten revenue producers within a fast-paced organization in the operator assisted and long distance services. Cultivated productive relationships with business needs and matched to available solutions. Delivered sales presentation and pitched to clients, upper management and junior sales associates for demonstration. Liaison between the customer and holders and representatives to resolve issues and maintain customer satisfaction . Coordinated the services ordered with the local telephone providers to configuration of the clients order. Identified the customers telecommunications staff for install and maintenance of new services. Accommodated the client with after hours install to minimize clients down time during conversion to the new product. Developed a new process customized to each customer for trouble shooting of private payphones, PBX, call accounting systems, and other products. Prepared client budgets review all client billing and managing month invoices. Traveled to various clients sites for site surveys and verification of clients equipment leaving the customer with excellent customer service experience.