Demonstrated success in working with vendors, customers and team members to meet tight schedule demands. Skilled at handling internal organization and inventory counts, resolving customer problems and working with suppliers to achieve objectives. Well-qualified customer service manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Third party coordination of Office technology equipment for out of geographical territories based on contract negotiations with the sales agent. Reviewed pricing, inventory and device configurations. Maintained constant communications with the customer regarding the status of their order including back orders accessories, and in other issues that arise. Interacted with building management for any requirements including but not limited to hours or operations, freight elevators, sensitive floor covering, certificated of insurance required to access the building, parking requirements and any special clearance for the delivery team. Identify the customers network operations department for access to their platform in preperation for install. Collaborated with the shipping department staff to facilitate smooth delivery. Confirmed delivery date and time 24 hours prior to implementation of delivery and install. Maintained and on going relationship with sales and customer for acceptance of the unit. Liaison between the company's organization and HCL with excellent customer service
Managed eight associates with clients requests. Assistance with billing, parts and services, technical issues, and ordering supplies. Provided primary customer support to internal and external customer in a fast- paced environment. Maintained customer satisfaction with forward thinking strategies focused on addressing clients needs and resolving concerns. Coached new team members on service techniques and provided scoring through quality assurance program. Engaged other departments within the organization for assistance with the expertise out side of the customer representative access. Maintained weekly one hour meetings to inform the team of new up coming products, process changes and any other business updates to keep them abrest with the new and exciting industry growth.
Provided a platform for excellent communications with clients. Stepped up to assist customer service manager with complaints and issues during times of department short staffing. Resolved customer service issues using company process and policies and provided updates to the customer.
Managed six associates with clients receivables. Reconciled accounts receivable ledger to verify payments and resolve variances . Coached the team with reporting financial data, records and aged trail balance reports for review with the client. Assisted with the presentation of the data based on the companies polices and procedure's . Developed a matrix for associates quality assurance and motivation for high customer service. Calculated discounts, percentage allocations, credits and spreadsheet process improvements to secure prompt and regular receipts for the organization. Processed bill reminders and consulted with third path collection agency to resolve past-due customer accounts. Reconciled account information and reported figures in ledger by comparing to bank account statement each month.
Managed the ten revenue producers within a fast-paced organization in the operator assisted and long distance services. Cultivated productive relationships with business needs and matched to available solutions. Delivered sales presentation and pitched to clients, upper management and junior sales associates for demonstration. Liaison between the customer and holders and representatives to resolve issues and maintain customer satisfaction . Coordinated the services ordered with the local telephone providers to configuration of the clients order. Identified the customers telecommunications staff for install and maintenance of new services. Accommodated the client with after hours install to minimize clients down time during conversion to the new product. Developed a new process customized to each customer for trouble shooting of private payphones, PBX, call accounting systems, and other products. Prepared client budgets review all client billing and managing month invoices. Traveled to various clients sites for site surveys and verification of clients equipment leaving the customer with excellent customer service experience.
Meeting new people in other cities and countries. learning the culture and how it has developed during time and languages.
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