Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Cost Reduction
Work Delegation and Tracking
Team Guidance and Management
Estimate Documentation
Business Relationship Development
Customer Needs Assessment
Verbal and Written Communication
Attention to Detail
Problem Solving
Decision Making
Schedule Coordination
Results Documentation
Materials and Supply Allocation
Logistics Process Improvement
Inventory Management
Critical Thinking
RFID Tracking
Goods Movement Planning
Database Maintenance
Systems Evaluation
Spreadsheet Tracking
Service Orientation
Shipment Coordination
Transportation Planning
Time Management
Cost and Benefit Analysis
Strategic Planning
Customer Relations
Warehouse Management System
Flexibility and Adaptability
Word Processing
Work History
Logistics Specialist, 03/2021 to Current Ampco-Pittsburgh Corporation – Erie, PA,
Facilitate transportation for my clients to ensure a secure delivery of there products into the United States. I negotiated ocean freight rates for them, inland delivery rates for them and all aspects of delivery of there items. I handled the contents of the items from start to finish. Inland carrier rates, air freight rates, rail rates, fees and paid all fees associated with ensuring the delivery of the goods.
Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Tracked supply, equipment and product inventory quantities to maintain necessary levels.
Supervised compliance measures regarding domestic and international tariffs and customs regulations.
Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
Detected and resolved multifaceted issues related to business direction and operations.
Worked with customers to integrate processes and correct issues.
Developed systems for organizing reports and records to drive integrity.
Prepared timely rate estimates and strategic bid packages.
Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
Provided customers with status updates for tracked packages.
Issued timely and accurate responses to both internal and external inquiries.
Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
Achieved team goals by guiding employees in coordinating and deploying best practices.
Coordinated incoming and outgoing shipments to maintain schedules.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
Reviewed order data to verify transactions and shipping dates.
Used in-house tracking system to schedule shipments of goods to customer warehouses.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Logistics Team Member, 06/2013 to 03/2019 Catalent Pharma Solutions, Inc. – New Hampshire, OH,
While on site at our customers facility I helped ensure safe delivery of all products from the customer. I worked very closely with the customer and my team. I was in charge of the team and managed their day to day operations.
Built strong relationships with customers through positive attitude and attentive response.
Processed and entered all customer orders into database and provided proactive customer service for all accounts.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Mentored and guided employees to foster proper completion of assigned duties.
Verified accurate account invoicing through collaboration with accounting department.
Managed system support functions to set priorities and service levels expectations.
Liaised between warehouse personnel and customer to facilitate account and operational needs.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Maintained department procedures manual detailing processing requirements for each individual account.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Reported customer feedback to management.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Optimized customer support by establishing collaborative service environment.
Participated in cross-functional team-building activities.
Cross-trained and provided back up for customer service managers.
Implemented new working processes to deliver multiple improvements.
Tracked orders and notified customers of status or potential delays.
Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Maximized efficiency by removing safety hazards and debris from work areas.
Adhered to rigorous standards for customer service, merchandising and operational safety.
Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Completed special cuts, grooves and bevels to produce desired looks.
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Generated all documentation and information required for customer shipments.
Facilitated training for associates through daily coaching and regular performance appraisals.
Warehouse Manager, 01/2007 to 06/2013 ETO Magnetic – City, STATE,
Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Conducted research to address shipping errors and packaging mistakes.
Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
Enhanced slot control of freight in warehouse by optimizing organization efforts.
Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
Researched developments in applicable regulations to advise management on necessary changes to company policies.
Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
Kept corporate departments and customers updated on critical shipments.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Expedited resolutions of shipping errors and packaging mistakes.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Tracked production and quality control systems to proactively identify deficiencies.
Collaborated with manufacturing and supply chain management.
Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Integrated warehouse operations with existing and new business processes.
Education
Business Management / Computer Science: Business, Expected in Grand Rapids Community College - Grand Rapids, MI GPA:
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