Logistics Specialist Resume Example

While on site at our customers facility I helped ensure safe delivery of all products from the customer. I worked very closely with the customer and my team. I was in charge of the team and managed their day to day operations.

• Built strong relationships with customers through positive attitude and attentive response.
• Processed and entered all customer orders into database and provided proactive customer service for all accounts.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Mentored and guided employees to foster proper completion of assigned duties.
• Verified accurate account invoicing through collaboration with accounting department.
• Managed system support functions to set priorities and service levels expectations.
• Liaised between warehouse personnel and customer to facilitate account and operational needs.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Maintained department procedures manual detailing processing requirements for each individual account.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Reported customer feedback to management.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Optimized customer support by establishing collaborative service environment.
• Participated in cross-functional team-building activities.
• Cross-trained and provided back up for customer service managers.
• Implemented new working processes to deliver multiple improvements.
• Tracked orders and notified customers of status or potential delays.
• Documented counts and sorted finished work to promote easy access for shipping or additional processing.
• Maximized efficiency by removing safety hazards and debris from work areas.
• Adhered to rigorous standards for customer service, merchandising and operational safety.
• Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Completed special cuts, grooves and bevels to produce desired looks.
• Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
• Generated all documentation and information required for customer shipments.
• Facilitated training for associates through daily coaching and regular performance appraisals.

• Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Conducted research to address shipping errors and packaging mistakes.
• Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
• Enhanced slot control of freight in warehouse by optimizing organization efforts.
• Set and enforced proactive inspection and maintenance schedules to keep equipment in good operational condition.
• Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
• Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
• Researched developments in applicable regulations to advise management on necessary changes to company policies.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct.
• Kept corporate departments and customers updated on critical shipments.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
• Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
• Expedited resolutions of shipping errors and packaging mistakes.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Tracked production and quality control systems to proactively identify deficiencies.
• Collaborated with manufacturing and supply chain management.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
• Integrated warehouse operations with existing and new business processes.