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Professional Summary
Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Logistics
Inventory Management Procedures
MS Office Proficiency
Scheduling
Data Entry
Continuous improvement
Issue resolution
Documentation
Logistics management
Data collection
Data analysis
Compliance
Project management
Transition installation
Database management
Work History
02/2017 to 02/2019Logistics Project CoordinatorMercedes Benz | Birmingham, AL,
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
Conducted research to address shipping errors and packaging mistakes.
Implemented [Type] strategies to improve processes, systems and behavior.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Monitored and reported on transportation costs and ensured shipping documents were properly filed.
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Coordinated with [Type] team in developing project plans for prioritized initiatives.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Evaluated quality problems and performed [Action] to identify and resolve issues.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Conducted training and change management processes to improve operations.
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Developed team communications and information for [Type] meetings.
Investigated and resolved customer complaints to foster satisfaction.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Developed, updated and maintained database of existing and potential customers in [Software].
Determined and recommended methods to address improvement opportunities.
Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
Drove [Type] and [Type] operational improvements that resulted in significant savings and improved profit margins.
Managed and archived quality documentation and participated in internal and external quality audits.
Developed standard operating procedures and document workflows for current and future process steps.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
Saved $[Amount] by researching and implementing [Type] cost-saving initiatives and creating fresh new approaches to long-standing problems.
Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from [Product or service], protecting company reputation and loyal client base.
01/2015 to 01/2017Logistics SupervisorBasf | Nc, NC,
Trained, scheduled and evaluated [Number] employees.
Made sure to process orders by due date and ensured on-time delivery to customers.
Created policies based on performance data analysis to reduce costs and maintain efficiency.
Led and trained [Number] employees in [Year].
Ensured effective and timely implementation of all operational goals.
Assisted auditors of vendor invoices and month-end finance accruals.
Worked with vendors to schedule more than [Number] daily pickups and [Number] weekly deliveries.
Conducted research to address shipping errors and packaging mistakes.
Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
Implemented [Type] strategies to improve processes, systems and behavior.
Monitored and reported on transportation costs and ensured shipping documents were properly filed.
Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
01/2009 to 01/2015Logistics Business AnalystCalibre Systems | Rockville, MD,
Coordinated with [Type] team in developing project plans for prioritized initiatives.
Developed and executed plans to monitor standard process adherence.
Liaised with [Job title] to organize and perform [Timeframe] quality standard training for new and existing staff.
Saved $[Amount] by researching and implementing [Type] cost-saving initiatives and creating fresh new approaches to long-standing problems.
Developed standard operating procedures and document workflows for current and future process steps.
Investigated and resolved customer complaints to foster satisfaction.
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
Provided observations, took measurements and performed tests at various stages according to quality control plan.
Managed and archived quality documentation and participated in internal and external quality audits.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
Developed, updated and maintained database of existing and potential customers in [Software].
Led [Type] team in delivery of [Type] project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Conducted training and change management processes to improve operations.
Determined and recommended methods to address improvement opportunities.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Evaluated quality problems and performed [Action] to identify and resolve issues.
Updated quality control standards, methods and procedures to meet compliance requirements.
Worked with [Job title] to resolve [Type] problems, improve operations and provide exceptional customer service.
Improved quality processes for increased efficiency and effectiveness.
01/2010 to 02/2013Lead Shipping ClerkRes-Care, Inc. | Dunlap, IL,
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Maintained effective and on-schedule delivery of [Type] and [Type] packages, identifying and selecting optimal shipping methods to meet targets.
Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
Received incoming shipments, compared contents against associated records and transmitted to proper department.
Compared shipping orders and invoices against contents received to verify accuracy.
Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Compiled and maintained important records such as [Type], [Type] and [Type] data using [Software].
Education
Expected in Associate of Science | Business AdministrationDavenport, Dearborn, MI, GPA:
Accomplishments
Collaborated with team of [Number] in the development of [Project name].
Documented and resolved [Issue] which led to [Results].
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