Military trained, workforce ready, and well-versed logistics management specialist offering over 15 years of specialized experience in asset and resource acquisition, distribution, production and process control management. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities. Successfully coached and mentored 13 subordinate units involved in providing service support operations and managing multi-disciplinary contracts, instituting cost and schedule controls and establishing best business practices in all aspects of Operations and Project management.
Highlights
Strategic staffing solutions
Process improvement
Purchasing and procurement
Inventory control
Customer Focus Relationship
Customized solutions
Quality assurance and control
Six Sigma Certification
Accomplishments
* Saved the organization in excess of $100,000 by implementing the first U.S. and Host Nation inter agency cost-sharing joint operations training.
* Reduced annual operating costs by unspecified amounts by implementing Six Sigma principles.
* Awarded two impact service medals for going above and beyond basic job expectations by mentoring and coaching two business units to compete and win the Department of the Army, Maintenance of Excellence Award, on two different areas-of-operations (Europe and South Korea).
* Prepared and guided two business units to receive the highest Inspector's General scores of "No-Faults Noted" for the first time in five years.
* Aggressively controlled performance indicators and enforced compliance to improve on-time delivery, customer issues and obtain an above 90% readiness performance rating for three consecutive quarters.
* Encouraged and engaged employee's into making positive impact in the workplace and community, while at the same time saw a 20% decrease in employee turnover.
Experience
Logistics Management Service Support Manager, - U.S. Army – City, STATE,
Monitored the daily operations of 13 management information systems; supervised project workflow performance; inventory management, and generated profit and loss summary reports;
Maintained 1,300 line items, Property Control Management procedures that included, receiving, handling, storing and safeguarding materials, merchandise and supplies;
Monitored and controlled quality assurance and quality control of assets materials and resources; coordinated the daily work breakdown structure for a 13-crew member team;
Provided first class, customer focus, responsive, customized solutions with local accountability to maximize valued services to the customer, contractors or suppliers;
Up-sell as necessary to ensure customer needs and fulfill customer satisfaction; picked up and/or dropped off clients and customers in support of ongoing work/repairs;
Responded to, and expedited solutions of customer concerns and issues on job site; collected all customer payments according to service agreements in a timely basis;
Monitored and controlled material properties determined as surplus, scrap, obsolete and disposed in compliance with Statutory, Safety and Quality Assurance Guidelines;
Reconciled control registers part numbers, stock numbers and property control numbers in order to effectively process the handling of all environmental and hazardous materials.
Resolved in-transit shipping discrepancies, prepared material control documents and performed monthly, quarterly and annual inventories; briefed performance status reports.
Assisted customers with the appropriate repairs during the selection process and obtained/processed repair selections in a quick and efficient manner.
Ensured customer satisfaction of assigned work packets through the management and adherence to all company process and quality assurance services.
Ordered, picked up and delivered project products as necessary in a timely manner; managed project products within the project budget.
Conducted periodic inspections and final walk-through; prospected for new business while ensuring repeated business and referrals from existing loyal customers.
Implemented and executed business unit customer relations for obtaining and returning customer files upon project completion; maintained accurate and organized records.
Education
Bachelor of Arts: Project Management, Expected in 2011 - ITT Technical Institute - San Antonio, TX GPA: Top 5% of class. P.M.I membership. National Honors Academic Achievement Award. Coursework in Business Communications and Management; Information Systems Operations and Quality Management; Information Technology; Principles of Financial Accounting; Leadership Development Training, BusinessCommunications and Information Systems Management.
Skills
budget forecast, clients and customer relations, customer satisfaction, customer focus, inventory management, materials and supply management, management information systems, profit and loss, quality assurance, quality control, responsive, organizational skills, receiving, repairs, Safety, shipping, work breakdown structure, process work flow assessment
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