Logistics Coordinator/Customer Service Resume Example
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LOGISTICS COORDINATOR/CUSTOMER SERVICE
Professional Summary
Experienced customer service professional bringing 14 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about customer service regulations and standards.
Skills
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Work History
Logistics Coordinator/Customer Service03/2007 to 04/2020
American Express – Tennessee , IL
American Express – Tennessee , IL
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Worked with freight carriers to schedule more than 20 LTL domestic daily pickups, and international shipments
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Organized international shipments via air and ocean. Worked with freight forwarders. Provided SLI and other important international shipping documents
- Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Monitored and reported on transportation costs and ensured shipping documents were properly filed.
- Generated all documentation and information required for customer shipments.
- Ensured accurate account invoicing through collaboration with accounting department.
- Tracked orders and notified customers of status or potential delays.
- Produced weekly status reports detailing logistic operations and problems.
- Manage collection of invoices, audit & payment process for all freight invoice activity.
- Responsible for continuous improvement of all freight invoice processes.
- Manage all parcel freight loss & damage claims.
- Well-developed organizational skills with an ability to handle multiple tasks & deadlines simultaneously.
- Carefully following all customer's shipping instructions.
- Open daily mail, input all checks in excel for accounts receivable.
- Data entry for credit card receipts for accounts payable.
Logistics Coordinator/Administrative Assistant11/2005 to 12/2006
Gemsa Enterprises Dba Italcal Trading – City , STATE
Gemsa Enterprises Dba Italcal Trading – City , STATE
- Responsible for the logistical processing of customer orders.
- Arranges shipment of requested items, goods or merchandise.
- Resolves difficult issues regarding client complaints and other matters.
- Work closely with managers in other departments, such as sales, on updating policies and procedures for client services.
- Performs administrative and office support activities for multiple supervisors.
- Develop long term relationships with strategic logistics partners.
- Handle all administrative duties around invoicing, freight payments, and claims/returns.
- Manage freight bill rate audit, documentation and payment services.
- Providing advanced administrative support to the CEO, correspondence via email and phone, and ran errands.
Design Coordinator04/2005 to 10/2005
Ellison Educational Equipment – City , STATE
Ellison Educational Equipment – City , STATE
- Coordinate the design of Company branded products from inception through all facets of approval and production.
- Coordinates activities and production schedules of both in-house and outside designers.
- Handle timekeeping and payroll processing.
- Process purchase order requisitions and invoices.
- Perform a variety of administrative duties for the Creative Services Department.
- Coordinates educator, consumer, mass, trade and international advertising.
- Verifies ad placement and oversee sending of art to publications.
- Prepares project plans and time lines for large project such as catalogs, supplements, Web launches and books.
- Acquire job and copy related information such as prices, descriptions, part numbers and UPC codes.
- Maintains and update task spreadsheet through daily update meetings with web team.
- Oversees large project mailing verifying the proper insertion of loose media.
- Perform other duties as assigned.
Customer Service Representative/*Receptionist07/2002 to 04/2005
Ellison Educational Equipment – City , STATE
Ellison Educational Equipment – City , STATE
- Taking and processing telephone orders.
- Checking all mailed and faxed orders for accuracy.
- Check all customer information in the computer system.
- Perform other duties as assigned.
- Answered the Customer's questions regarding product and troubleshooting.
- Responsible for the switchboard with ten incoming lines.
Education
High School Diploma2000Irvine High School-
City,
State
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School Attended
- Irvine High School
Job Titles Held:
- Logistics Coordinator/Customer Service
- Logistics Coordinator/Administrative Assistant
- Design Coordinator
- Customer Service Representative/*Receptionist
Degrees
- High School Diploma 2000
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