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Logistics Coordinator/Customer Service Resume Example

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LOGISTICS COORDINATOR/CUSTOMER SERVICE
Summary

Detail-oriented, organized and efficient employee with a strong background as a team leader seeking a position using my extensive knowledge and successful experience in a position offering opportunities for personal contribution and professional growth.

Skills
  • Proficiency on PC, MAC, MS Word, MS Excel, Axapta, Peachtree, Outlook and data entry skills.
  • Accurately type 60 words per minute, 10 Key and Reverse 10 Key
  • 10 Key, Policies
  • Accounts payable, Problem solving
  • Accounts receivable, Processes
  • Administrative, Project plans
  • Administrative duties, Publications
  • Administrative support, Rapport
  • Ad, Maintain records
  • Advertising, Sales
  • Approach, Scheduling
  • Art, Shipping
  • Billing, Spreadsheet
  • Catalogs, Strategic
  • Interpersonal skills, Switchboard
  • Continuous improvement, Telephone
  • Credit, Phone
  • Client, Time management
  • Clients, Transportation
  • Customer satisfaction, Troubleshooting
  • Customer service, Type
  • Data entry
  • Documentation
  • Educator
  • Email
  • Invoicing
  • Logistics
  • MAC
  • Mailing
  • Meetings
  • MS Excel
  • Excel
  • Mail
  • Office
  • Outlook
  • MS Word
  • Communicator
  • Organizational skills
  • Payroll processing
  • Peachtree
Experience
Logistics Coordinator/Customer Service, Stockwell Scientific, March 2007-CurrentScottsdale, AZ
  • Manage collection of invoices, audit & payment process for all freight invoice activity.
  • Excellent organization and time management skills, and a passion for customer service.
  • Responsible for continuous improvement of all freight invoice processes.
  • Picking the best freight rates and assigning correct pallets to carriers.
  • Manage all parcel freight loss & damage claims.
  • Maintain records and ensure accurate billing from carriers.
  • Well-developed organizational skills with an ability to handle multiple tasks & deadlines simultaneously.
  • Coordinate outbound freight for domestic and international shipments.
  • Carefully following all customer's shipping instructions.
  • Excellent communicator who can interact daily with multiple departments and customers.
  • Open daily mail, input all checks in excel for accounts receivable.
  • Data entry for credit card receipts for accounts payable.
  • Process purchase orders.
  • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
  • Demonstrated dependability and loyalty.
Logistics Coordinator/Administrative Assistant, Gemsa Enterprises dba Italcal Trading, November 2005-December 2006La Mirada, CA
  • Schedule equipment assets so as to minimize transportation costs while ensuring availability and customer satisfaction.
  • Responsible for the logistical processing of customer orders.
  • Arranges shipment of requested items, goods or merchandise.
  • Resolves difficult issues regarding client complaints and other matters.
  • Work closely with managers in other departments, such as sales, on updating policies and procedures for client services.
  • Performs administrative and office support activities for multiple supervisors.
  • Develop long term relationships with strategic logistics partners.
  • Handle all administrative duties around invoicing, freight payments, and claims/returns.
  • Manage freight bill rate audit, documentation and payment services.
  • Providing advanced administrative support to the CEO, correspondence via email and phone, and ran errands.
Design Coordinator, Ellison Educational Equipment, April 2005-October 2005Lake Forest, CA
  • Coordinate the design of Company branded products from inception through all facets of approval and production.
  • Coordinates activities and production schedules of both in-house and outside designers.
  • Handle timekeeping and payroll processing.
  • Process purchase order requisitions and invoices.
  • Perform a variety of administrative duties for the Creative Services Department.
  • Coordinates educator, consumer, mass, trade and international advertising.
  • Verifies ad placement and oversee sending of art to publications.
  • Prepares project plans and time lines for large project such as catalogs, supplements, Web launches and books.
  • Acquire job and copy related information such as prices, descriptions, part numbers and UPC codes.
  • Plans some and attends all job scheduling, Web planning and staff meetings.
  • Maintains and update task spreadsheet through daily update meetings with web team.
  • Oversees large project mailing verifying the proper insertion of loose media.
  • Perform other duties as assigned.
Customer Service Representative/*Receptionist, Ellison Educational Equipment, July 2002-April 2005Lake Forest, CA
  • Taking and processing telephone orders.
  • Checking all mailed and faxed orders for accuracy.
  • Check all customer information in the computer system.
  • Perform other duties as assigned.
  • Answered the Customer's questions regarding product and troubleshooting.
  • Responsible for the switchboard with ten incoming lines.
Education and Training
High School DiplomaIrvine High School, , IrvineCA2000R.O.P. ECE Units
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Resume Overview

Companies Worked For:

  • Stockwell Scientific
  • Gemsa Enterprises dba Italcal Trading
  • Ellison Educational Equipment

School Attended

  • Irvine High School

Job Titles Held:

  • Logistics Coordinator/Customer Service
  • Logistics Coordinator/Administrative Assistant
  • Design Coordinator
  • Customer Service Representative/*Receptionist

Degrees

  • High School Diploma

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