Logistics Coordinator/Customer Service Resume Example
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LOGISTICS COORDINATOR/CUSTOMER SERVICE
Summary
Detail-oriented, organized and efficient employee with a strong background as a team leader seeking a position using my extensive knowledge and successful experience in a position offering opportunities for personal contribution and professional growth.
Skills
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Experience
Logistics Coordinator/Customer Service, American Express, March 2007-CurrentAmex - For Internal Use Only , VA
- Manage collection of invoices, audit & payment process for all freight invoice activity.
- Excellent organization and time management skills, and a passion for customer service.
- Responsible for continuous improvement of all freight invoice processes.
- Picking the best freight rates and assigning correct pallets to carriers.
- Manage all parcel freight loss & damage claims.
- Maintain records and ensure accurate billing from carriers.
- Well-developed organizational skills with an ability to handle multiple tasks & deadlines simultaneously.
- Coordinate outbound freight for domestic and international shipments.
- Carefully following all customer's shipping instructions.
- Excellent communicator who can interact daily with multiple departments and customers.
- Open daily mail, input all checks in excel for accounts receivable.
- Data entry for credit card receipts for accounts payable.
- Process purchase orders.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Demonstrated dependability and loyalty.
Logistics Coordinator/Administrative Assistant, Gemsa Enterprises Dba Italcal Trading, November 2005-December 2006City , STATE
- Schedule equipment assets so as to minimize transportation costs while ensuring availability and customer satisfaction.
- Responsible for the logistical processing of customer orders.
- Arranges shipment of requested items, goods or merchandise.
- Resolves difficult issues regarding client complaints and other matters.
- Work closely with managers in other departments, such as sales, on updating policies and procedures for client services.
- Performs administrative and office support activities for multiple supervisors.
- Develop long term relationships with strategic logistics partners.
- Handle all administrative duties around invoicing, freight payments, and claims/returns.
- Manage freight bill rate audit, documentation and payment services.
- Providing advanced administrative support to the CEO, correspondence via email and phone, and ran errands.
Design Coordinator, Ellison Educational Equipment, April 2005-October 2005City , STATE
- Coordinate the design of Company branded products from inception through all facets of approval and production.
- Coordinates activities and production schedules of both in-house and outside designers.
- Handle timekeeping and payroll processing.
- Process purchase order requisitions and invoices.
- Perform a variety of administrative duties for the Creative Services Department.
- Coordinates educator, consumer, mass, trade and international advertising.
- Verifies ad placement and oversee sending of art to publications.
- Prepares project plans and time lines for large project such as catalogs, supplements, Web launches and books.
- Acquire job and copy related information such as prices, descriptions, part numbers and UPC codes.
- Plans some and attends all job scheduling, Web planning and staff meetings.
- Maintains and update task spreadsheet through daily update meetings with web team.
- Oversees large project mailing verifying the proper insertion of loose media.
- Perform other duties as assigned.
Customer Service Representative/*Receptionist, Ellison Educational Equipment, July 2002-April 2005City , STATE
- Taking and processing telephone orders.
- Checking all mailed and faxed orders for accuracy.
- Check all customer information in the computer system.
- Perform other duties as assigned.
- Answered the Customer's questions regarding product and troubleshooting.
- Responsible for the switchboard with ten incoming lines.
Education and Training
High School DiplomaIrvine High School, , CityState2000R.O.P. ECE Units
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Resume Overview
School Attended
- Irvine High School
Job Titles Held:
- Logistics Coordinator/Customer Service
- Logistics Coordinator/Administrative Assistant
- Design Coordinator
- Customer Service Representative/*Receptionist
Degrees
- High School Diploma
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