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Logistics Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Scheduling
  • Operational Efficiency
  • Logistics
  • McLeod expertise
  • Shipping Documentation
  • Company procedure adherence
  • Deadline and scheduling management
  • Customer service skills
  • Vendor relationship management
  • Document preparation
  • Analytical skills
  • Reading comprehension
  • Good telephone etiquette
  • Database Entry
  • Multi-Line Phone Systems
  • Resolving Discrepancies
  • Administrative support
  • Office administration
  • Business administration
  • Time management
  • Documentation and control
Work History
Logistics Coordinator, 06/2020 to Current
Titanium Transportation Group Inc.Nashville, TN,
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Tracked orders and notified customers of status or potential delays.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Developed and deployed strategies to save time and expenses associated with goods movements.
  • Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
  • Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
  • Worked with Director of Transportation to resolve carrier problems, improve operations and provide exceptional customer service.
  • Build and route new appointed freight into McLeod for tenders to be brokered.
  • Track moving freight throughout it's duration from shipping to delivery.
  • Handled all customer correspondence regarding inquiries on load transit, billing issues, delays etc.
  • Responsible for giving authorization of any and all unplanned accessorial rate changes to be billed to the customer and further distributed to the carrier.
  • Responsible for providing shippers with accurate ETA's of carriers to designated plants and securing correct equipment as required.
  • Trained new hires for their designated positions.
  • Reported directly to the Director of Transportation and handled all issues related to his direct brokered freight, reaching a weekly capacity of 375 loads.
  • Monitored social media and online sources for industry trends and weekly market rate fluctuations.
  • Negotiated agreements between employees to clarify misunderstood directions.
Account Manager, 05/2018 to 06/2020
Nexeo Solutions PlasticsPortland, OR,
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Worked with Director of Transportation to resolve carrier problems, improve operations and provide exceptional customer service.
  • Build and route new appointed freight into McLeod for tenders to be brokered.
  • Track moving freight throughout it's duration from shipping to delivery.
  • Handled all customer correspondence regarding inquiries on load transit, billing issues, delays etc.
  • Responsible for giving authorization of any and all unplanned accessorial rate changes to be billed to the customer and further distributed to the carrier.
  • Responsible for providing shippers with accurate ETA's of carriers to designated plants and securing correct equipment as required.
  • Dispatched on an 8 week rotation to ensure 24/7 customer and carrier compliance and communication.
  • Trained new hires for their designated positions.
  • Monitored social media and online sources for industry trends and weekly market rate fluctuations.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Supervised four operations assistants in providing excellent customer service to callers requiring assistance for logistical and customer product issues.
  • Worked with freight customers to understand requirements and provide exceptional customer service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start
Title Clerk, 07/2011 to 05/2018
Iaa IncLincoln, AR,
  • Calculated and remitted state sales tax, service and other charges.
  • Maintained control log of vehicle certificates of origin and titles, using FRVIS.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Prepared tax and title documents to submit all legal transfer work to DMV.
  • Contacted Florida Motor Vehicle Department to determine status of pending titles.
  • Posted titling transactions and monitored corresponding schedules, using FRVIS.
  • Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
  • Entered title and vehicle information into database.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Reported findings to attorneys and client representatives via oral and written documentation.
  • Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
  • Checked accuracy and completeness of registration documents and rejected unacceptable packages.
  • Contacted appropriate agencies to complete searches, order records and obtain documents.
  • Remained well-versed in state and federal laws and procedures concerning title/registration.
  • Maintained title work for up to 15 Dealerships simultaneously, ensuring accurate completion in a timely manner.
  • Corresponded via telephone and/or written letter with other state departments regarding processing requirements for transfers of title/registration.
  • Exemplified courteousness and professionalism when dealing clients and personnel.
  • Complied with all privacy acts.
  • Reconciled my personal daily financial intake to ensure the record matches with that of the final business total.
  • Maintained record volume of transactions processed timely and accurately for my stationed office.
Education
: Psychology, Expected in
Polk State College - Winter Haven, FL
GPA:
Diploma: Honors, General Studies, Expected in 05/2007
Winter Haven Senior High School - Winter Haven, FL
GPA:

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Resume Overview

School Attended
  • Polk State College
  • Winter Haven Senior High School
Job Titles Held:
  • Logistics Coordinator
  • Account Manager
  • Title Clerk
Degrees
  • Diploma

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