logistics coordinator resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments, and other patient needs. Proven skills in time management in high-functioning environments with expertise in customer service. Positive and upbeat with excellent interpersonal communication skills.
Skills
EMR
Communications
Business Operations
Shipping Documentation
Inventory management procedures
Safety standards
Microsoft Office expertise
Delivery issues resolution
Cost control and tracking
HIPAA Guidelines
Process improvement
Staff training and development
Operations management
Customs compliance
Inbound and outbound calling
Team leadership
Problem-solving abilities
Fleet dispatching
Work History
03/2019 to 03/2020Logistics Coordinator1-800-Flowers.Com, Inc. | Melrose Park, IL,
Establish and maintain effective relationships with shipper and consignee through professional and timely communication
Coordinate flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets
Determine terms and conditions for each freight lane, establish carrier confirmation and verifies each shipment accordingly
Verify and troubleshoot any issues in shipping customs documentation including but not limited to Proof Of Delivery, Bill Of Lading and Carrier confirmation
Coordinate, track and trace loads when required
Effectively and efficiently respond to internal and external client inquiries; resolving any conflicts or problems that may arise
Analyze booking information from customer to determine and verify service requirements, confirm appropriate routes, border crossing points, and rates and enter information in system
Ensure tracking meets established standards but will escalate for resolution as appropriate
Managed day-to-day logistics operations, including monitoring incoming deliveries and overseeing late shipments
08/2016 to 03/2019Account Support SpecialistTrust Point Inc. | Minneapolis, MN,
Provide exceptional customer service by developing and maintaining good working relationships
Resolve customers unique issues quickly to ensure 100% customer satisfaction
Effectively communicate with internal and external customers and carriers ensuring all customer expectations are met
Manage all communication mediums with customers using email, phone, EDI and web transactions
Proactively handle customer shipment routing request by coordinating and/or dispatching shipment activities and provide specific report requests by the customer
Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges
Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions
Maintain quality service by monitoring standards; advising supervisor of potential problems
Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner
09/2013 to 08/2016District Operations CoordinatorVertiv Holdings, Llc | Lake Charles, LA,
Served as an interim Company Support Manager
Lead 10-15 District Support associates that managed the centralization and standardization of supply ordering and distribution, associate scheduling, technical asset management, preventative maintenance, and managing other operational and technical tactics
Implement, maintain, and support operations of all company-owned tax offices within the region, includes technology, real estate and back-office support
Ensure standards are consistently met pertaining to the client experience, associate satisfaction, and the H&R Block brand through office location, technology and physical environment
Hire all employees for the tax season including; office leaders, client service professionals and tax professionals Coordinate the set up, shut down and preseason readiness for 72 offices in the district
Monitor performance and develop team members to ensure consistent, effective and efficient processes
08/2008 to 09/2013Accounts Payable ClerkCamping World | Franklin, KY,
Cross-trained and provided back-up for other customer service representatives when needed
Computed accurate sales prices for purchase transactions
Interact with customers and retail buyers to follow-up on shipping statuses and expedited orders
Regularly sought opportunities to up sell and add on additional merchandise
Guaranteed positive customer experiences and resolved all customer complaints
Promoted to Accounts Payable after two years of working
Process and track debits and credits in various operating systems, verify EDI and manual orders with freight carriers and vendors for estimated time of door shipments
Responsible for reconciling accounts each month, process and monitor American Express and P-Card usage
Perform journal entries for payroll tax liability, health insurance, cash receipts and contributions
Resolve vendor invoice problems such as freight, price and receipt discrepancies as well as over- payments
Education
Expected in 06/2021 to to Diploma in Nursing | Practical NursingStautzenberger College, Maumee, OHGPA:
Expected in to to Associate of Science | Business AdministrationStautzenberger College, Maumee, OHGPA:
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