Logistics Coordinator/ Account Manager Resume Example
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LOGISTICS COORDINATOR/ ACCOUNT MANAGER
Skills
- Social media management
- Salesforce
- Business development
- Customer relationship management
- Client interaction
- Microsoft Office Suite
- Spreadsheets
- Logistics documentation
- McLeod
- Managing
- Marketing
- Marketing materials
- Customer service
- Detail oriented
- Report writing
- Scheduling
- Transportation And Logistics Planning
Professional Summary
Well-qualified Logistics professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Work History
Logistics Coordinator/ Account Manager, 05/2019 to Current
Koman Holdings - Del Rio , TX
Koman Holdings - Del Rio , TX
- Customer relationship management - Taking incoming tasks responding and completing them in a timely manner following all given instructions.
- Marketing - Taking internal knowledge of Triple T to garner new customers as well as gain business from existing ones.
- Maintained department procedures manual detailing processing requirements for each individual account.
- Coordinated dispatching of drivers to accomplish daily delivery requirements.
- Coordinated efforts across the continental United States to ensure all customer needs were met.
- Worked across time zones after hours for west coast pick-ups.
- Regular weekend and evening hours responding to customers and carriers.
- Confident with minute to minute changes with freight, and the ability to make split second decisions to continue the safety of product and personnel.
- Negotiating daily with customers and carriers about freight rates using current market knowledge and market history.
- Able to read and react to changing market conditions
- Good at conflict resolution - daily high stress interactions.
- Handled over $11.5 million in freight since April 2019.
- Use of email and phone system to quickly pass information internally.
- Use of email and phone system to communicate with carriers and customers.
Security Officer/F.T.O/SOC Operator, 07/2018 to 05/2019
Crain Communications - Washington , DC
Crain Communications - Washington , DC
- Use Microsoft Office programs to document daily activity and for report writing
- Using social media, such as Twitter and Facebook for real time situation monitoring
- Access control, with focus on asset protection and customer service
- Initial contact for new officers on site, in charge of training and making sure knowledge is thorough and clear
- Site management and coordination, needing intricate knowledge of layout of the job-site and able to route and plan posts for other officers.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Foreman, 08/2017 to 07/2018
Rodgers Incorporated - City , STATE
Rodgers Incorporated - City , STATE
- Created marketing materials and running marketing campaigns for new and existing business
- Managing a crew of 2 to 4 other employees -In charge or scheduling and routing to and from job sites
- Setting schedules for employees and jobs
- Daily client interaction and satisfaction.
- Evaluated incoming materials for quality and amounts ordered.
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Established clear priorities and production quality standards.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Attended numerous on-site meetings with subcontractors and clients each month.
Intern, 12/2013 to 08/2017
Ohio Development Services Agency - City , STATE
Ohio Development Services Agency - City , STATE
- Used Excel to create relevant information spreadsheets for minority owned businesses
- Researched small business development funds across the United States to give an accurate measure of the good Ohio does to help small business.
- Reported on findings to create long-term reports to encourage the Ohio legislature to keep the Ohio Enterprise Bond Fund
- Created visuals to represent growth of small businesses in Ohio
- Attended reported on and photographed special-events around Columbus
- Managed ODSA employees for the state fair.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Created and maintained electronic filing system and transferred paper files to new system.
Education
Bachelor of Arts: : Business Administration and Management, 12/2017CAPITAL UNIVERSITY - City
-Capital University Men's Lacrosse player, First senior class in program history
Fall 2015-spring 2017
-Columbus Crows Lacrosse player,, -Kappa Sigma, Capital University, Alpha class, New Member Educator Fall 2016
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Resume Overview
School Attended
- CAPITAL UNIVERSITY
Job Titles Held:
- Logistics Coordinator/ Account Manager
- Security Officer/F.T.O/SOC Operator
- Foreman
- Intern
Degrees
- Bachelor of Arts : : Business Administration and Management , 12/2017
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