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Logistics Coordinator/ Account Manager Resume Example

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LOGISTICS COORDINATOR/ ACCOUNT MANAGER
Skills
  • Social media management
  • Salesforce
  • Business development
  • Customer relationship management
  • Client interaction
  • Microsoft Office Suite
  • Spreadsheets
  • Logistics documentation
  • McLeod
  • Managing
  • Marketing
  • Marketing materials
  • Customer service
  • Detail oriented
  • Report writing
  • Scheduling
  • Transportation And Logistics Planning
Professional Summary

Well-qualified Logistics professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Work History
Logistics Coordinator/ Account Manager, 05/2019 to Current
Company Name - City, State
  • Customer relationship management - Taking incoming tasks responding and completing them in a timely manner following all given instructions.
  • Marketing - Taking internal knowledge of Triple T to garner new customers as well as gain business from existing ones.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Coordinated dispatching of drivers to accomplish daily delivery requirements.
  • Coordinated efforts across the continental United States to ensure all customer needs were met.
  • Worked across time zones after hours for west coast pick-ups.
  • Regular weekend and evening hours responding to customers and carriers.
  • Confident with minute to minute changes with freight, and the ability to make split second decisions to continue the safety of product and personnel.
  • Negotiating daily with customers and carriers about freight rates using current market knowledge and market history.
  • Able to read and react to changing market conditions
  • Good at conflict resolution - daily high stress interactions.
  • Handled over $11.5 million in freight since April 2019.
  • Use of email and phone system to quickly pass information internally.
  • Use of email and phone system to communicate with carriers and customers.
Security Officer/F.T.O/SOC Operator, 07/2018 to 05/2019
Company Name - City, State
  • Use Microsoft Office programs to document daily activity and for report writing
  • Using social media, such as Twitter and Facebook for real time situation monitoring
  • Access control, with focus on asset protection and customer service
  • Initial contact for new officers on site, in charge of training and making sure knowledge is thorough and clear
  • Site management and coordination, needing intricate knowledge of layout of the job-site and able to route and plan posts for other officers.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Foreman, 08/2017 to 07/2018
Company Name - City, State
  • Created marketing materials and running marketing campaigns for new and existing business
  • Managing a crew of 2 to 4 other employees -In charge or scheduling and routing to and from job sites
  • Setting schedules for employees and jobs
  • Daily client interaction and satisfaction.
  • Evaluated incoming materials for quality and amounts ordered.
  • Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Established clear priorities and production quality standards.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Attended numerous on-site meetings with subcontractors and clients each month.
Intern, 12/2013 to 08/2017
Company Name - City, State
  • Used Excel to create relevant information spreadsheets for minority owned businesses
  • Researched small business development funds across the United States to give an accurate measure of the good Ohio does to help small business.
  • Reported on findings to create long-term reports to encourage the Ohio legislature to keep the Ohio Enterprise Bond Fund
  • Created visuals to represent growth of small businesses in Ohio
  • Attended reported on and photographed special-events around Columbus
  • Managed ODSA employees for the state fair.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
  • Created and maintained electronic filing system and transferred paper files to new system.
Education
Bachelor of Arts: : Business Administration and Management, 12/2017CAPITAL UNIVERSITY - City
-Capital University Men's Lacrosse player, First senior class in program history Fall 2015-spring 2017 -Columbus Crows Lacrosse player,, -Kappa Sigma, Capital University, Alpha class, New Member Educator Fall 2016
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Resume Overview

School Attended

  • CAPITAL UNIVERSITY

Job Titles Held:

  • Logistics Coordinator/ Account Manager
  • Security Officer/F.T.O/SOC Operator
  • Foreman
  • Intern

Degrees

  • Bachelor of Arts : : Business Administration and Management , 12/2017

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