Logistics Coordinator Resume Example
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LOGISTICS COORDINATOR
Professional Summary
Talented Meeting Planner with over 4 years of success in event planning, business development and logicstical coordination. Skilled in coordinating event logistics and working with sales and marketing teams to meet booking targets.
Skills
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Work History
05/2018 to 02/2020Logistics Coordinator3D Systems | Los Angeles , CA
- Meeting Planner and Logistical coordinator for the Health and Human Service 2019 & 2020 CMS Quality Conference
- Meeting Manager for CMS Education and Research Contract
- Managed travel arrangements in accordance with (FTR) for out-of-town consultants, including preparing travel letters, reserving hotel rooms, and arranging transportation
- Provided on-site services that include registration/information, desk staffing, audio/visual equipment operation and set up
- Ensured all meeting rooms were set up according to approved floor plan
- Prepared meeting badges and meeting materials
- Process consultant expenses for reimbursements.
- Accomplished 8 projects on-time
- Provided high level project coordination support in a team-oriented environment
- Interfaced with and supported a team of senior, executive level decision makers and stakeholders
- Developed and maintained action items and coordinateed monthly reporting requirements with activities of project team and stakeholders
- Provided detailed meeting minutes, plans of action, meeting and events agendas, and coordination across stakeholder groups
- Planned and coordinated multiple events and projects, simultaneously
- Utilized data content derived from project deliverables and aligned into action plans to meet program goals
- Managed logistics around events, committees, and working groups
- Fostered relationships with stakeholders and stakeholder groups for project coordination
- Assisted the PM in support of action plans, stakeholder engagement, and tracking end-user requirements
- Analyzed project plans and made recommendations
- Attended and managed schedule and ad-hoc meetings
- Resolved all issues professionally and in a timely manner
- Worked collaboratively in team environment
- Utilized strong interpersonal and communications skills to serve customers
- Reported customer feedback to management, including any signs of customer dissatisfaction.
- Verified accurate account invoicing through collaboration with accounting department.
- Processed and entered all customer orders into database and provided proactive customer service for all accounts.
- Tracked orders and notified customers of status or potential delays.
08/2017 to 08/2018Sales CoordinatorMeredith Corporation | Grand Rapids , MI
- Initiate and maintain a good working relationship with all internal personnel and external clients
- Provide good customer service with follow up on any /all requests on behalf of the Account Executive
- Coordinate and process advertising contracts, internal work orders, non-space agreements, paper request forms, client posting instructions, completion reports, credits, CCN's and all other paperwork associated with completing the sales process.
- Coordinate and track production activities of accounts and provide accurate completion reports upon requests
- Develop a clear understanding of the systems with the ability to create effective proposals, contracts and maps for the Account Executives.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Negotiated room and event space prices to save company costs.
- Displayed enthusiasm and delivered great service during client meetings, resulting in boost in customer satisfaction.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
11/2014 to 09/2015Guest Service AgentDesert Diamond Casino | Sahuarita , AZ
- Delivered mail and messages to fellow employees and guests.
- Processed guest payments.
- Coordinated with bell service and staff management to assist customers and guests as needed.
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided guest assistance, including recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained consistent positive customer feedback.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Recommended hotel services or amenities that guest may find useful.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Education
2013Bachelor of Arts | Culinary Arts And Food Service ManagementJohnson & Wales University - Charlotte, City, State
Certifications
cGMP Certification
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Resume Overview
School Attended
- Johnson & Wales University - Charlotte
Job Titles Held:
- Logistics Coordinator
- Sales Coordinator
- Guest Service Agent
Degrees
- 2013 Bachelor of Arts | Culinary Arts And Food Service Management
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