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Logistics Coordinator Resume Example

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LOGISTICS COORDINATOR
Professional Summary

Talented Meeting Planner with over 4 years of success in event planning, business development and logicstical coordination. Skilled in coordinating event logistics and working with sales and marketing teams to meet booking targets.

Skills
  • Scheduling
  • Guidebook expertise
  • Microsoft Office expertise
  • Deadline and scheduling management
  • Customer service skills
  • Vendor relationship management
  • Problem resolution
  • Team management
  • Organization
  • Communications
  • Logistics
  • Wordpress expertise
  • Company procedure adherence
  • Spreadsheet tracking
  • Document preparation
  • Relationship development
  • Customer service
  • Project organization
  • Process improvement
  • Budgets
Work History
05/2018 to 02/2020Logistics CoordinatorThe Bizzell Grpup | Lanham, MD
  • Meeting Planner and Logistical coordinator for the Health and Human Service 2019 & 2020 CMS Quality Conference
  • Meeting Manager for CMS Education and Research Contract
  • Managed travel arrangements in accordance with (FTR) for out-of-town consultants, including preparing travel letters, reserving hotel rooms, and arranging transportation
  • Provided on-site services that include registration/information, desk staffing, audio/visual equipment operation and set up
  • Ensured all meeting rooms were set up according to approved floor plan
  • Prepared meeting badges and meeting materials
  • Process consultant expenses for reimbursements.
  • Accomplished 8 projects on-time
  • Provided high level project coordination support in a team-oriented environment
  • Interfaced with and supported a team of senior, executive level decision makers and stakeholders
  • Developed and maintained action items and coordinateed monthly reporting requirements with activities of project team and stakeholders
  • Provided detailed meeting minutes, plans of action, meeting and events agendas, and coordination across stakeholder groups
  • Planned and coordinated multiple events and projects, simultaneously
  • Utilized data content derived from project deliverables and aligned into action plans to meet program goals
  • Managed logistics around events, committees, and working groups
  • Fostered relationships with stakeholders and stakeholder groups for project coordination
  • Assisted the PM in support of action plans, stakeholder engagement, and tracking end-user requirements
  • Analyzed project plans and made recommendations
  • Attended and managed schedule and ad-hoc meetings
  • Resolved all issues professionally and in a timely manner
  • Worked collaboratively in team environment
  • Utilized strong interpersonal and communications skills to serve customers
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Tracked orders and notified customers of status or potential delays.
08/2017 to 08/2018Sales CoordinatorHyatt House | Washington, DC
  • Initiate and maintain a good working relationship with all internal personnel and external clients
  • Provide good customer service with follow up on any /all requests on behalf of the Account Executive
  • Coordinate and process advertising contracts, internal work orders, non-space agreements, paper request forms, client posting instructions, completion reports, credits, CCN's and all other paperwork associated with completing the sales process.
  • Coordinate and track production activities of accounts and provide accurate completion reports upon requests
  • Develop a clear understanding of the systems with the ability to create effective proposals, contracts and maps for the Account Executives.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Produced contracts, reports, letters, and proposals for clients.
  • Negotiated room and event space prices to save company costs.
  • Displayed enthusiasm and delivered great service during client meetings, resulting in boost in customer satisfaction.
  • Improved productivity by increasing customer feedback and maintaining long-term business goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
11/2014 to 09/2015Guest Service AgentPark Hyatt | Washington, DC
  • Delivered mail and messages to fellow employees and guests.
  • Processed guest payments.
  • Coordinated with bell service and staff management to assist customers and guests as needed.
  • Greeted guests upon arrival and offered assistance.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided guest assistance, including recommendations for tourist attractions.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Maintained consistent positive customer feedback.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Recommended hotel services or amenities that guest may find useful.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Education
2013Bachelor of Arts | Culinary Arts And Food Service ManagementJohnson & Wales University - Charlotte, Charlotte, NC
Certifications
cGMP Certification
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Resume Overview

Companies Worked For:

  • The Bizzell Grpup
  • Hyatt House
  • Park Hyatt

School Attended

  • Johnson & Wales University - Charlotte

Job Titles Held:

  • Logistics Coordinator
  • Sales Coordinator
  • Guest Service Agent

Degrees

  • 2013 Bachelor of Arts | Culinary Arts And Food Service Management

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