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Logistics Coordinator Resume Example

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LOGISTICS COORDINATOR
Professional Summary

Sincere Nurse Aide offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Compassionate professional.

Work History
Charger Logistics - Logistics CoordinatorPerrysburg, OH03/2019 - 03/2020
  • Establish and maintain effective relationships with shipper and consignee through professional and timely communication
  • Coordinate flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets
  • Determine terms and conditions for each freight lane, establish carrier confirmation and verifies each shipment accordingly
  • Verify and troubleshoot any issues in shipping customs documentation including but not limited to Proof Of Delivery, Bill Of Lading and Carrier confirmation
  • Coordinate, track and trace loads when required
  • Effectively and efficiently respond to internal and external client inquiries; resolving any conflicts or problems that may arise
  • Analyze booking information from customer to determine and verify service requirements, confirm appropriate routes, border crossing points, and rates and enter information in system
  • Ensure tracking meets established standards but will escalate for resolution as appropriate
  • Managed day-to-day logistics operations, including monitoring incoming deliveries and overseeing late shipments
Hub Group - Account Support SpecialistToledo, OH08/2016 - 03/2019
  • Provide exceptional customer service by developing and maintaining good working relationships
  • Resolve customers unique issues quickly to ensure 100% customer satisfaction
  • Effectively communicate with internal and external customers and carriers ensuring all customer expectations are met
  • Manage all communication mediums with customers using email, phone, EDI and web transactions
  • Proactively handle customer shipment routing request by coordinating and/or dispatching shipment activities and provide specific report requests by the customer
  • Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges
  • Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions
  • Maintain quality service by monitoring standards; advising supervisor of potential problems
  • Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner
H&R Block - District Operations CoordinatorToledo, OH09/2013 - 08/2016
  • Served as an interim Company Support Manager
  • Lead 10-15 District Support associates that managed the centralization and standardization of supply ordering and distribution, associate scheduling, technical asset management, preventative maintenance, and managing other operational and technical tactics
  • Implement, maintain, and support operations of all company-owned tax offices within the region, includes technology, real estate and back-office support
  • Ensure standards are consistently met pertaining to the client experience, associate satisfaction, and the H&R Block brand through office location, technology and physical environment
  • Hire all employees for the tax season including; office leaders, client service professionals and tax professionals Coordinate the set up, shut down and preseason readiness for 72 offices in the district
  • Monitor performance and develop team members to ensure consistent, effective and efficient processes
Therma Tru Doors - Accounts Payable ClerkMaumee, OH08/2008 - 09/2013
  • Cross-trained and provided back-up for other customer service representatives when needed
  • Computed accurate sales prices for purchase transactions
  • Interact with customers and retail buyers to follow-up on shipping statuses and expedited orders
  • Regularly sought opportunities to up sell and add on additional merchandise
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Promoted to Accounts Payable after two years of working
  • Process and track debits and credits in various operating systems, verify EDI and manual orders with freight carriers and vendors for estimated time of door shipments
  • Responsible for reconciling accounts each month, process and monitor American Express and P-Card usage
  • Perform journal entries for payroll tax liability, health insurance, cash receipts and contributions
  • Resolve vendor invoice problems such as freight, price and receipt discrepancies as well as over- payments
Skills
  • Communications
  • BLS/CPR Certified
  • Business Operations
  • Microsoft Office
  • Process improvement
  • Staff training and development
  • Operations management
  • Team leadership
  • Problem-solving abilities
  • Budgeting
  • Scheduling
  • Staff Management
  • Due Diligence
  • Property tours and inspections
  • Building operations
Education
Expected in 06/2021Stautzenberger CollegeMaumee, OHDiploma in Nursing: Practical Nursing
Stautzenberger CollegeMaumee, OHAssociate of Science: Business Administration
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Resume Overview

Companies Worked For:

  • Charger Logistics
  • Hub Group
  • H&R Block
  • Therma Tru Doors

School Attended

  • Stautzenberger College

Job Titles Held:

  • Logistics Coordinator
  • Account Support Specialist
  • District Operations Coordinator
  • Accounts Payable Clerk

Degrees

  • Diploma in Nursing : Practical Nursing
    Associate of Science : Business Administration

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