Logistics Coordinator resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Staying adherent to company policies as for following procedures as they are required to continue the process of the company. Fast learner with positive attitude and being able to work in a fast paced environment. Well-qualified coordinator and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Enthusiastic in learning new things as for pushing to be successful in all that is being required to do at hand. Motivated to learn, grow and excel in multiple work environments!

  • Scheduling
  • Operational Efficiency
  • Logistics
  • Accounting Principles Knowledge
  • Spreadsheet tracking
  • Inventory Management Procedures
  • Supply system accounting
  • Company procedure adherence
  • Shipping Documentation
  • Customer service skills
  • Document preparation
  • Supervision
  • Responsible
  • Leadership
  • Flexible & Adaptable
  • Written Communication
  • Training expertise
  • Vendor relationship management
Work History
Logistics Coordinator, 10/2019 to 01/2021
Airgas IncEl Monte, CA,
  • Coordinated dispatching multiple drivers to accomplish daily delivery requirements.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Tracked orders and notified customers of status or potential delays.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Generated all documentation and information required for customer shipments.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Handled high-volume paperwork and collaborated with receiving department to resolve invoicing and shipping problems.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Organized importation of imported goods and essential company products items via air and ocean.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Worked with vendors to schedule more than 50 daily pickups and 100 weekly deliveries.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
  • Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
  • Produced weekly status reports detailing logistic operations and problems.
  • Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Front Desk Agent, 04/2019 to 10/2019
Bmi Hospitality ManagementOlympia, WA,
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Maintained transaction security by verifying payment cards against identification.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Used Hotels software to process reservations, check-ins and check-outs.
  • Planned coverage needs and organized services to support incoming special events.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Provided services efficiently and with high level of accuracy.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Starbucks Shift Supervisor , 04/2016 to 05/2017
Wingstop Inc.Las Vegas, NV,
  • Responded to and resolved customer questions and concerns.
  • Delivered successful training to more than 12 employees during tenure, educating on successful work processes and productivity strategies.
  • Developed and enhanced job assignments for my team, planned production schedules and strengthened organization of task flows.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Helped store management meet standards of service and quality in daily operations.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Collaborated with internal teams to streamline operations across materials handling, production and shipping.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delegated tasks to others on grooming team.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Cashier, 11/2014 to 04/2015
TargetCity, STATE,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers with special services, account updates and promotional options.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
High School Diploma: , Expected in 06/2015
Woodside High School - Woodside, CA,

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Resume Overview

School Attended

  • Woodside High School

Job Titles Held:

  • Logistics Coordinator
  • Front Desk Agent
  • Starbucks Shift Supervisor
  • Cashier


  • High School Diploma

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