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logistics coordinator resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Experienced customer service professional bringing 2 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Transportation and Logistics Coordination
  • Process Optimization
  • Geography Knowledge
  • Freight Transportation
  • Motivational Leadership
  • Verbal and Written Communication
  • Logistics Understanding
  • Shipment Coordination
  • Shipping Documentation
  • Load Planning Support
  • Shipping Procedures
  • Delivery Tickets
  • Accurate Documenting
  • Carrier Negotiations
  • Large Order Fulfillment
  • Profit Margins
  • Shipment Monitoring
Work History
01/2021 to 04/2023
Logistics Coordinator Big Ass Fans , , Ontario CA
  • Created reports to provide insights into logistics operations and performance.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Tracked shipments and trucks out on deliveries.
  • Inspected freight for any damage or faults prior to loading.
  • Communicated with drivers and dispatch to coordinate delivery schedules.
  • Contacted existing customers to update accounts and confirm deals.
  • Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Managed over 50 customer calls per day and increase the sales by 10%.
  • Created reports to provide insights into logistics operations and performance
02/2019 to 01/2021
Sales Associate Skechers Usa Inc. , , Epping VIC Australia
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Scheduled deliveries and pickups according to customer needs.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
03/2017 to 02/2019
Customer Care Representative Hanna Andersson, Llc , , Mohali Pb India
  • Cross-trained and provided backup support for organizational leadership
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Analyzed customer feedback for process improvements to achieve long-term business objectives.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Sought ways to improve processes and services provided.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support
01/2015 to 02/2017
Financial Analyst Department Of Energy , , COIMBATORE ( INDIA)
  • Developed and implemented financial models to analyze complex information and assess health of organization.
  • Created financial strategies to optimize portfolio performance and reduce risk.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts.
  • Collaborated to develop and maintain targeted profit plans to sustain growth.
  • Developed financial projections and forecasts to guide investment decisions.
  • Helped clients make optimal decisions on amounts and timing of capitalization.
  • Coordinated with financial advisors to develop long-term investment strategies.
Education
Expected in 04/2015 to to
Bachelor of Arts: Bachelor of Arts in ENglish
Punjab University - Chandigarh UT,
GPA:

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Resume Overview

School Attended

  • Punjab University

Job Titles Held:

  • Logistics Coordinator
  • Sales Associate
  • Customer Care Representative
  • Financial Analyst

Degrees

  • Bachelor of Arts

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