Experienced Office Management and Administration Professional with experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Accomplishments
Volunteered to organize community events for the Hospital Foundation for three consecutive years.
Volunteered as a part of a team to educate my community on health and wellness practices.
Worked alongside Bear River Mental Health counseling young children, participating in play therapy sessions, and assessing their home life with other professionals.
I have received many certifications throughout my professional career. I have taken several CPR/First Aid courses, parenting and child behavior classes, and I have received over thirty certifications in Quality and Safety procedures.
Skills
Proficient in Excel, Powerpoint, Mangers+, Sage, Quickbooks, Aljex
Deadline and scheduling management
Customer service skills
Invoicing and Billing
Quality assurance
Inventory Management Procedures
Clerical support
Inbound and Outbound Calling
Administrative support
Organizing Community Events
Training and Development
Work History
09/2020 to 02/2021
Logistics CoordinatorNeogenomics Laboratories – Chicago, IL,
Generated all documentation and information required for customer shipments.
Responded to over 100 daily caller requests with information about assistance and timeframes.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Coordinated dispatching of multiple drivers to accomplish daily delivery requirements.
Reported customer feedback to management, including any signs of customer dissatisfaction.
Tracked orders and notified customers of status or potential delays.
Maintained department procedures manual detailing processing requirements for each individual account.
08/2018 to 09/2020
Front Office Manager/Quality Assurance SpecialistEncore Electric – Eagle, CO,
Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Oversaw every phase of supply chain, from purchase order to delivery to invoicing.
Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Managed maintenance program to optimize operational efficiency and reduce downtime.
Maintained inventory count, tracked usage and documented variances.
Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
03/2012 to 06/2017
Office ManagerForrester Research, Inc. – Atlanta, GA,
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Utilized estimation systems to document project information, create estimates and revise project costs to reflect current data.
Prepared material orders to complete projects on time and within budget.
Assisted customers with setting appointments, shipping and special order requests.
Communicated with vendors regarding back order availability, future inventory and special orders.
Maintained customer satisfaction by focusing on addressing customer needs and resolving concerns.
Answered up to 30 incoming calls per day in a busy, fast-paced work environment.
06/2001 to 02/2012
AdvisorRise, Inc – City, STATE,
Helped clients adapt to altered lifestyles while providing therapeutic environments for clients and families.
Administered preliminary and comprehensive vocational assessments.
Assisted individuals with addressing disabilities and developing career plans.
Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided and relevant correspondence.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
Expected in 09/2014
Bachelor of Science: Healthcare Administration Management Utah State University/ University Of Phoenix - Brigham City, UT, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
